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We would like to create remote extensions for users' home offices using SIP hardphones and using the Avaya Session Border Controller for Enterprise. Unfortunately, VPN phones are not an option for us. The Avaya docs are a bit confusing, on whether hardphones (SIP) of any type are supported...

I'm trying to configure an IP Office 8.179 so that I can manage the UCM-hosted VM via the WAN port. I've been able to manage the IPO by natting the LAN2 interface to the LAN1 Interface. But I am unable to add a second IP to the LAN2 Interface, to NAT to the UCM module. These interfaces LAN1 and...

I was wondering if anyone might know how the synchronization routine handles the "status" and "intuity" files in users' folders, during failback operation. These files determine what the system treats as new or old or deleted, among other things, and as far as I can tell. If VM on the...

We had a 1.5 hr network outage at one of our remote sites last night. This morning, VM folders that had existed for the users at the disconnected site, had been wiped: no new or saved messages. The Intuity.txt file was defaulted, so the string: "FIRSTTIME=Y" and the MSGNUM.TXT file was set to...

Thanks for any suggestions: I've recently had users complain that they are able to collect VM from a group box, simultaneously. Prior to our last VM upgrade this was not possible apparently? Is there any way to limit Hunt Group VM collection, to one user at a time? If two people collect the...

We are setting up a Distributed VM server on IP Office 8.165. The Distributed IP Office is configured to use Distributed VM and the distributed VM server is on the local subnet with the distributed IP Office. It seems to be working well, but The docs say that the users will be retrieving...

We are adding a new IP500v2 8.1 to a SCN that has a 8.0 system at the centre. It does not seem to be routing calls, from the new site, even though the SCN is up. SysMonitor shows an error: "Cause=38, Network out of order 38" I had read once that as long as systems in an SCN were within one...

We have a IPO 412 that is being migrated to a new 500V2. I've been trying to manually create the config, on the new box, but it seems like an almost impossible task. But I have recreated the 200 + extensions, as a starting point. I've read an earlier post saying that you could just push the...

We have (4) 9508 phones shich will not complete firmware upgrade since installing ver 8.44. We had been at version 7.x. I set up the download location to be manager, after failing several times using the SD card as the source. Monitor log shows: 672051mS CMExtnEvt: 8220(9500R38.bin)...

We would like to disable VM for agents currently logged out. Does anyone know of an easy way to do this w/o creating callflows for every hotdesk user. Thanks for any suggestions.

We need to replace a working IP 412V2 4.2 system, with an IP 500 V2. The 412 currently has 9 expansion modules:(8)DS 30 and (1)Phone 30. All of the modules are currently at 6.2(14) and 2/8 of the DSs are V2s. I'm thinking of a roll back plan, because I'd have to do this over an evening...

I'm attempting an upgrade to version 5.0.24, on two 406v2 control units, which share a centralized VMPro. After upgrading both control units, the SCN line at the main site stops trunking to the satellite office. Any other installed H323 lines at either site work normally, after the upgrade...

We have an IP 500 V2 which shipped with version 6.x which we want to deploy it in a 5.x SCN. When I attempt to downgrade the firmware to version 5.0.24 by repointing to the older bin files, the upgrade wizard allows me to select all the files, except the bin for the unit itself. I'm using a...

We currently have several IPO 406v2 (ver 4.2.14)deployed in our network with a VM Pro server at each branch office. To use centralized VM, would I move the existing Accounts, Wav, Names, Greeting directories from the existing servers to the centrailzed VM server, then enable Voice Networking on...

On a 406 V2 while attempting to default the security password using this AT command, the system responds with "Polling for S_REC image" I'm expecting a prompt asking for the MAC address of the system. I do get an "OK" after entering the AT command without any parameters. Thanks for any...

Since upgrading to VM Pro 4.2.34 calls that are processed by a callflow, using the assisted transfer action, do not present the incoming caller ID on the destination extension set. If the blind transfer action is used, the incoming CLID is displayed. I've added the variable $CLI to the "source...

We have a site which has just begun experiencing a one-way media path issue. It's an IPO 406 at version 4.0.10 Rebooting the IPO clears up the problem for a few hours, or possibly a day. H323 call setup and alerting works fine, in both directions. This site is in an 8 site MPLS network, and...

We are using the Avaya conferencing server, to host audio conferences, from a central site. Is there an easy way to dial a short code from a branch office (all sites are networked, but no SCN) that would allow us to connect to conferences? Have used shortcodes and ARS to route a conference...

System Status shows 128 conference channels available and 61 as being "in use", even though there are no conferences scheduled. Call listen feature is not in use. A reboot clears this up, but as soon as another conference is booked, the resources go to up to 50% and stay that way. Thanks for...

I'm trying to set up a VM Pro networked messaging system to move voicemail between sites via SMTP. Just one or two mailboxes at each of 7 sites that we could use as drop boxes, that someone at a foreign site could log onto, then manually route a message to the local intended recipient. Would...