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Can anyone provide some tips and tricks? Having an issue with System manager not seeing Session Manager. I walked through the set-up again on Session Manager and it did not give me the error that it can not communicate with System. However, System Manager fails on System test to Session...

We are running a pilot program and agents are Client PC VPN'd into Network. They are using Soft Phones to answer calls. The sales reps are answering the inbound call then to warm transfer the call they are pushing the conf button on their softphone then dialing 91 to an external number. They...

I am trying to understand what purpose the System Manager has. Is it just to provide a graphical interface to the Link between Session MGR and the ACM? I happened to of established a link between ACM and Session Manager before System manager was built. SIP trunks show in-service/idle...

Client does not want to use a VPN client. They want Soft Phone to register to a Public IP. Do I just need to have Port forwarding on 1719UDP and 1720TCP to a CLAN's NAT'd Public IP? What range of IP's would I specify in the new Network Region? Is this safe? Thank you

I have determined that one of our network regions has not been created properly. It states intervening-regions which are not correct. This is huge system which has 200+ network regions. (CM 5.0) How do I find the 1st network region in the chain so I can remove the intervening-region...

How can I remove the directory button on a 9610 phone. By default there is no way to change the button fields on the phones. These phonese are going to be in lobby's and we do not want them to have access the the Company directory. Thank you