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Hi I am a telecoms techie and not IT, however have good knowledge of most things PC. I am using outlook 2010 on my laptop and some years ago added a folder under Personal Folders/Inbox/Mail last 7 Days. The way it worked was that all mail received in the last 7 days would go into that folder...

I have Just installed a Server Edition at the latest software level R10.0 SP2 and the site has Softconsole. this is being run as Administrator in properties and on a Windows 10 PC The customer has told me this morning that when the receptionist logged on, the BLF tab has not displayed This is...

Hi I have a Server Edition at latest R10 SP2 software with the same level of Softconsole, which is installed on a Windows 10 Laptop (for training purposes initially) I am running the app as Administrator and it was installed with full Administrator rights. I have run an AvayaFW.BAT file also...

Hi All I have set up small and simple Access databases before to be used in a training environment. Never had much problem when I saved the Database as a .mdb file and used the Jet 4 OLE provider. Since trying this now on R9.1 I keep getting the call flow failing at the Database open action...

I have Windows server 2012 running as a virtual machine on VMWare. I have installed IIS and IIS management tools ready to install VM pro for UMS and Campaigns. I have rebooted the server after installing IIS and it says I have IIS on the Windows dashboard. However, when I go to install VM Pro...

A customer sent me the below enquiry, but I am at a loss with this one. Can anyone help please? We like using the +44 1268 88xxxx number in our active directory so when our overseas offices call using our Global address book they can get straight through. Trouble is if we use this format and...

I have a problem with VM Pro client. I am receiving "Unhandled exception" errors every time I try to use the client. VM works fine. I have a 500V2 which was at 9.1.3 but now upgraded to 9.1.4 along with VM Pro client. I have also installed a fresh version of VM Pro client on another Pc and get...

Hi I am very familiar with SoftConsole and have installed and trained on it for years now. Never had the problem I am experiencing at the moment I have two problems on site with SoftConsole 9.1. The problems appears to be as follows: This is what happens: #1 • Profiles do not save correctly as...

During a recent installation of Manager my laptop battery died (I know I should have had the power on!) The result is that I cannot remove/repair or re install Manager. I have removed all other references to Avaya products in Add/remove programs and then gone into regedit and removed anything I...

thread940-1720331 Hi All I have read your posts on the thread reference above. I have a site with 9.0.3 with two compact base stations and only 3 DECT 3725 handsets and 6 x 9508s One of the 3725s has just suddenly come up with "No Subscription" I have hunt groups with 5+ extensions but a mix...

I have a 500v2 at latest R9 software with some analogue trunks and Gamma SIP trunks. the SIP works fine for outbound calls but fails on inbound as soon as the receiver picks up the handset. Phone rings correctly but just no call can take place. the router is a Draytek, which is being set up by...

I have a couple of customers with new SCN. all systems at 8.044. If I use user rights to programme buttons and then log on to another site I lose the button programming completely. Is there a way round this please? Technolgy - The Mother of Frustration

I know this may be easy to most of you. How can i attach a document like a simple Word doc to my posts. It says show a URL so does that mean i must store offsite? Technolgy - The Mother of Frustration

With the new Custom reports is it possible to provide reports on BNA reasons and better than it has been (IE run an alarm report)? thanks

I have recently installed Contact Store on two sites with new IPO's at 8.0.44. One works fine and the other site has a problem I have an error appear when I try to search and replay (no matches found for example) The server has a disk partition for the recordings and the server meets all correct...

I have installed VM Pro Campaigns on an IPO 500V2 with 7.0.23 SW and the relevant VM Pro software. I have set up Campaigns as the client wishes to carry out satisfaction surveys. The Campaigns work fine and all results can be verbally retrieved by using a telephone handset, with either a Park...

I have a site that has added SIP trunks but I cannot get them to register. I attach below the ITSP details they have given me I haver set everythinng up to go out on LAN2 and the LAN2 IP Address is the first one below, with the gateway being the ITSP connectivity. I have tried every method of...

Hi All i am running Windows 7 on my laptop and cannot seem to get the downloaded 6.1 docs to work. I have been using with no trouble for years and it seems to work on XP and server 2003. a colleague is having the same problem When i click on Browser i get the attached error message and then...

Does softphone work ok in a Citrix environment? A client has Citrix in the office and wants to use Sofphones remotely Would this be ok Any potential issues?

I constantly have a problem trying to understand CCR reports. On a trace report it shows various actions all at the same time. Things like queue disabled and logged off. Is there anywhere other than the CCR user guide that helps to understand these reports. In addition, is there a rule of...