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I am having an issue with incoming caller id on analog extensions. It only shows the name but not the number. I tested this with digital extensions and the name and number shows up fine. My vendor says it should show up on both and they were unable to help. Has any one seen this and is there a...

Our Easa phone kx-t 616 voicemail is not playing the main greeting when called. Instead it is playing the login greeting. It sounds like the system lost programming. Does anyone know where to get the programming manuals for the pbx and voicemail or how to recover the programming if possble...

Hi, we just replaced our wireless controller from Meru to Aruba and is working well except for our 3626 ip phones. The display shows "No Net, Found No APs" and does not connect. I believe it's because of the ip address of the Aruba controller, but I'm not sure where it goes. Please help. Thanks...

Is there a way to retrieve no dial logs or alarms from the pbx? Meaning a situation in which a resident is requesting immediate assistance and an employee failed to address this situation. This is an assisted living facility and they claimed their previous vendor was able to retrieve this from...

Does anyone know where the Avaya oneX Deskphone USB Companion .msi file is located? I unpacked the setup.exe file and searched for the .msi but could not find it. The admin guide said it was under root but that folder was not there. Thanks in advance.

Hi, I am having trouble configuring a screensaver on a 9611g ip phone. I tried uploading the file 46xxsettings.txt from a pc which has the Manager folder and the PBX from Embedded File Management. Both seemed to have uploaded fine with the same results: 240 min before it goes to screensaver and...

Our company wants to set up Meet Me Conference but we have essential edition and I understand we need preferred edition for it to work. Do we just need to upgrade to preferred or are there other requirements needed. We have the following control units installed. Plus about 80 - 90 ip phones...

Our customer just migrated their exchange server to a 64bit server. They had Partner Messaging software installed on their old 32bit server which worked great. But the esisting software is not compatible in their new 64bit server. Has anyone been able to make this work? Thanks in advance.

Our customer has 2 sites with SCN setup using point to point through T1s with IP Trunking. Both sites have IP500 V2 with R7.0.12 and required licenses added. Everything seems to be working fine except for errors I see on SSA: "No response to IP trunk call request IP Trunk Line Number: 41...

I am trying to configure a 5621SW ip phone on an IP Office IP500 release 7.0.12 with a Cisco 5505 ASA, but can't seem to find any documentation on it. I found one for 9600 vpn with Cisco 5505. Is this similar programming to the 5621 and if not can send me a link where I can find it? Thank you.

I am trying to set up a wireless ip phone 3641 with an Aruba AP-68 wireless access point. The AP keeps trying to look for a controller. Does this need a controller or can it be programmed without one. Thanks in advance.

Meet Me Conference has a default recording time of 1 hour. Is there any way to extend recording time and what is the maximum time limit?

Is there way to change Voicemail Pro's delete code *3 to just 3 or any other digit? Customer is used to just deleting with one digit. Thanks.

When a call is received on the attendant console we can hear the caller but they can't hear us. We switched the console, adapter, handset, handset cord and the line cord with the same result. I even switched ports on a different slot, same thing. We have a Definity and any input is...

I have an issue with conference calls not disconnecting after the call is ended by all parties. Regular calls work fine but conference calls seem to lock up and stay on hold indefinitely. This is on an IPO 500 V2 Rel 7.0. Any ideas please help. Thanks.

Is there a way to broadcast vm messages to all users from Embedded Voicemail? I know you can send it to a calling group but once a user retrieves the message, the lights go out on all extensions. They want to be able to retrieve messages separately. It can do this on VMPro but is there a work...

Anyone know where I can get an Emerald ICE HD Voicemail programming manual? I'm connecting to a terminal emulator but don't understand the programming.

I have an IP500 V1 with release 6.0.18, and have 2 incoming sip numbers. The first one is working fine but the second one which was recently ported does not reach the pbx. Monitor traces show that the second number has a + inserted at the front of the number string. When I inserted the +, I...

I have set up ip trunking between 2 IP500 pbx with centralized voicemail. The local site is V1 while the remote site is V2. Both have release 6.0.18. The internal calls between sites work fine, but the remote site cannot access voicemail or place external calls from the local side. I believe...

I have successfully programmed trunk to trunk transfer for an Emerald ICE pbx. It seems to work well with the exception of the disconnect. When the call is ended by either side, both ports stay open indefinitely. When I call the number that the transfer was on, I get a ring no answer. It...