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We are using Intrado to manage our 911 services and they are having a hard time helping us get this remote office set up. We will have a new clinic 100 miles away using VoIP phones registered back to our CS1K. We have a local number but for some reason we are unable to get to the correct PSAP...

We are using Call Pilot to front end our Contact Center and have come across a problem. When someone tries to conference through these menus we get a Call Pilot message saying you call cannot be completed. This happens when a selection is made for a transfer so my first thought is the system...

I'm cleaning up our applications in Call Pilot and I'm looking for a way to find out where an application has been imported to. I have some that I think I've removed all references on but when I try to delete the system tells me the app is imported but it doesn't say where.

Anyone out there have suggestions of Contact Center reports that I can run to do workforce management?

We are just starting to roll VoIP to remote locations and we're coming up with some E911 questions. We are sending IP phones home with a select group and are trying to spoof their home numbers for 911 calls. We can see the CLID and the calling # composition appears to be working ok but the call...

We are to the point that all of our TTYs are in use and we're looking for a new way of accessing the PBX for service changes so we can use ttys for other applications. What are you using?

Since we upgraded to CPPIV processors and release 5.5 we get these messages about every 20 minutes: SRPT024 CPM: CPM started protected memory sync. SRPT023 CPM: CPM completed protected memory sync. We asked and were told this is normal for these processors and this release. Is there anyone...

We're getting ready to install Contact Center so we're trying to make sure we've got all the bases covered.

We're about to install a TDM trunk side tap system and was looking for feedback about the systems.

Anyone been to CRQM training? We're about to start the installation and we're wondering if we really need to go to the installation class or if the Admin class will get us to a proficient level for maintaining the system. The installation will be done by a third party.

OK I'm being asked to pick out this single number 1800 225-yyyy and reroute the call to a 1866 number. Do I have to define all of the 1800 number seperately? I thought I could set up different length spn's that are not left unique but appearantly not. Anyone got a clue hoe to get this done?

how about going into some detail about what you did or found to fix your situation???? Don't just come back on the thread and say"Got it thanks!" This is supposed to be a site for sharing ideas and information, take the time to share.

OK I can't find the definitions anywhere but this is what I remember: LIN search starts at member 1 and fills using the next available trunk. RRB selects the longest idle trunk. Just loking for some confirmation, thanks.

Is there a way to see the Agent ID's that are logged in and what TN they are logged into through the PBX?

We are a coam with an Option 81C PII procesors. We have been told we need to update the DepList on our system but none of us has taken the patching class. Is this something we can and should be able to do ourselves? One of the guys thought this would be done in ld 143 but I think it is a PDT...

I have a 3905 that was unplugged during a flash download, it now displays awaiting download but running a new download fails. There must be a way to recover, right????? Thanks for any help.

We have a physical loop in our system built in our system for phantom TNs and we are about out of space so I want to move that loop to 252. Has anyone out there used ld 25 to move a loop? Just looking for a little feedback before I put our system through this excerise.

Is there a way to tell if a Call Pilot 4.0 system is JITC? and what the heck is JITC??????

We have an option 81C with ties to an Avaya system and we want to try passing name display. We have a test PRI between the two sites at our disposal. Does anyone know how to accomplish this? RDB D-channel config etc? Thanks for your help.

We have an 81 running 4.5 on CP 68060E processors using FIJI fiber boards and Call Pilot release 4. We are considering purchasing Contact Center. We have some CP PII processors availalble and we are looking for input about upgrading the processors. Is it worth upgrading to the CP PII...