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I installed a Startalk flash today. Set up greeting table and left AA prompt on. After greeting is played, it trips over to AA canned message. Silicone sally says press * to leave a message,, but she says please enter MB # or press # to use the directory after * is pressed. Must have missed...

I have a customer that is receiving a"you have dialed an invalid number" message when using back door targ line I set up for them. VM is an 8 channel NAM. It will work 7 or 8 times back to back then fail. Any ideas are greatly appreciated. My plan is to reboot Nam, but the age of VM concerns...

I have taken on inst of a used BCM 50 with a call pilot. I am able to communicate with Norstar phone application portion but do not know pass code for VM. On most I am able to use F985, dial a 9 then reset. Need help on BCM 50 reset. Thanks in advance, RBT

Thanks in advance for assistance on this issue. I have an OPT 11c that I perform maint on that changed time over the weekend. I am at a loss as to where to assign this to change the time on the correct date. I appreciate input from the forum. RBT

I surveyed a site several months ago to relocate an Avaya Office Ip 500 system. I did the initial install and know that I only need standard patch cords for each phone, provided the jack is on a patch panel. Began work on new station cables today and realize now that many of the 4 pairs are...

I service a CP 150 and customer complains that some times messages are not delivered till they are 24/ 48 hours old. Any ideas the forum has is greatly appreciated. Thanks, Ringbacktone

I purchased a Fluke TS 44 test set and am having problems with it. My intentions are to use it more or less as a standard butt set. This set lulls me into a state of confidence only to fail on me when I need it most. Yesterday is a case in point. Simple job of splitting out a fax and CC line at...

I have a customer that wants to use time of day for different greetings. KSU is 4.1, Flash is a 4 port , 2.0 rls. Manual mentions the different times of day, but with no Time of day tables like there are in the Call pilots. We currently operate with greeting 1 in a nite mode. Not sure how to...

I service a Norstar Mics (6.1) and a CP 150 (3.1) that stays on AA 24/7. When calling in and the Ext#266 is dialed the AA returns with you have entered and invalid number, then returns to the CCR tree Home menu. This happens on this particular call till you hang up. If it fails you can dial Ext...

I service an 0x32 with 6.1 software and a CP150. Customer stays on AA 24/7. I am having issues with calls not going thru. I receive "you have entered and invalid extension.It can be a 200 or 3oo number. When it works, it works, but then fails back to back calls. I rebooted mail this afternoon...

I have a targ line assigned to ring an ATA and appears to work during the day. At night the AA anawers. I changed the CP150 AA on line 175 to table 2 and sett AA ans to NO. I went to Norstar program and in Services removed line 175 from being controlled by ext 221. Still have the same problem. I...

I want to view key codes on a BCM 50 to make sure that a certain module has been provisioned. Is this possible? Thanks in advance, RBT

Hi every one, I am going to be adding new sets to a BCM 400. I am waiting on key codes for more sets. I know I have access via telephone so my question is, Can I enter key codes like I would if it were an MICS adding a PRI? This is one of those sites that the customer is leary of every one. They...

I have a customer that has called me asking about a red lamp on an 0x16 digital module. As far as he knows three are no set out. I am working with a 4.1 MICS and I believe that some of the older modules are red when operational. I suppose I could make the 100 mile trip to make sure, but thought...

I am in process of installing a new MICS. Current system has a numbering plan using 1,2,4,5,6 and 700 numbers.Since there were only 8 100 numbers I started DN numbers at 200. The digit 3 is being used for the 300 numbers assigned by the system. These numbers are on non existing station modules...

After using XP on my laptop forever to allow direct connect to OPT switches and Mitel switches I finally had to upgrade to WIN 7. There is no Hyper terminal and I do not think Procom will run on 7.I would like to ask the forum what program or programs are available that work well with Windows 7...

I have an application that I need to chg number of rings on AA of CP installed on an BCM 50. I am able to get to Log prompt when I use F983, but do not know the default password. Can I reset it like the Nam's, Startalks etc, using the F985, then a "9" and reset pswd? I was able to log in to BCM...

I have a site that I will travel several hours to that wants to chg # of rings on AA before it answers callers.I have been to site and am able to log into the BCM and was even able to do a F983 and get to password state. I tried standard pass but no workee. My question is, Can I reset pass using...

I have an order to swap out a T1 for a PRI. There is no dial up cabilities, so I am not certain what software releas they are running. Pretty sure they will need an upgrade cause I am reasonably sure they have never upgraded at all. I would like input from forum prior to going to site next week...

I have an analog module down.Green lamp is flashing, did not respond to a disable and re-enable of module.Thought about power down of system and will try that if need be. Fairly certain I need a new one, but this forum offers an excellent opportunity to pick the brains of some great minds with...