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I have inherited an Index 9.2.1 and thought I had mastered it over the weekend. unfortunately I am not as much of a Guru as I first thought. All of the users have inbound pilot numbers falling back to their user extension via a call control plan(6125 to 25 to ext 215) which is fine, they have...

I use voicemail lite in the office (403DS) which sends an email with every message. The only issue is that this also does this during the day (between 9 and 5). Is there any way of only using voicemail to email after hours and at weekends?

how easy it is to do this? I currently use ISDN for all outbound over BT but would like to move to a VoIP trunk

Can I screen pop ACT! 2010 using phone manager lite? or do I need the pro version?

another exceptionally simple question I am sure... I have 3 girls in the office who work on call every few days. at the moment they have a fairly clumsy way of transferring the work mobile to each other but I would like a simple solution to this. I would like 3 buttons on a 5410DS programmed...

I have an IP 406n2 running 4.2 firmware. I am looking to try to install something that will allow a simple "press 1 for sales" "press 2 for maintenance" menu when customers phone our main number. is this what VM Pro is used for as I am more than happy with the voicemail Lite software for our...

another probably basic question. I have a 403DS with a VCM5 and a draytek 2900 as the VPN gateway with the remote office running a 2700 draytek and a 4620 ip phone. quality is great but how many ip phones can i run at a time using a VCM5? is it 5 concurrent connections in the same way the ISDN...

I have a couple of new starts working part-time from home for us (bookkeeping) and they each need an extension. I have a 403DS in the office, a VCM5 installed and have set up VPN connections to the office using a Draytek 2820 router. what is the best phone to buy for the remote locations and...

i have a DDI number programmed into the switch in the office (ip office403ds 3.2 (67)), divert is always on and it diverts to my mobile. sometimes though it throws up a "218 error please leave a message". i think it is because there are not enough lines in the building and as it cant grab one...

I have a client of mine with a small office, they now have a tenant piggybacking off the phone switch in there (avaya 403DS 3.2(67)) What is the best way to do extension billing for them? does avaya have a plugin?

i have been having this problem for a month. I had 1 ISDN2e line installed by BT with outbound CLI enabled and it worked well, I then got another ISDN2e line installed figuring that this would have the same features however every time i make a call over line 1 or 2 the outbound DDI is presented...

I have an ip office 403DS and have got my hands on a VCM5 module that fits in and registers and appears in monitor as 5 channels. now the stupid question... what is it used for? is it used for VoIP lines (same as ISDN), does it allow VoIP phones to connect to the system? or is it used for VPN...

hi, how do I show that there are messages waiting on a huntgroup at a users extension? is it a fairly easy process? tar

I have 3 users (a charity) sharing a room in our office, I have programmed in their DDI numbers, outbound CLI etc but would like to have them use their own ISDN line for their own outbound calls for billing etc, is this easy to do using shortcodes or is there a better way? i have an Avaya 403DS...

I am using Voicemail lite which is absolutely fine for my purposes however I wanted to turn on voicemail to email but everytime i leave a message the voicemail server shuts down and fails to send the email. I am assuming it is an issue with the MAPI side of things but does anyone have any tips...

I have an ip office 403 and a server without a parallel port. I have tried to install a PCI card in the server but without any joy. I also have a 25 pin to 9 pin convertor so the question is, can I use the Parallel license key on the serial port and how do I configure this? I assume I can't...