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  • Users: newbie1221
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  1. newbie1221

    Faulty tape drive?

    Hiya, Our playback logger (installed last sep) has stopped retrieving calls/loading the tapes. The logger is set to retrieve, after inserting the tape the lights all flash on as busy for what seems like an age, but the status does not change to 'ready' instead stays on 'waiting for media...
  2. newbie1221

    Double recordings and various

    Any idea's why a customer would be archiving over 2gig worth of calls each day? Is this normal? Their call center is not huge (under 300 agents). Its R3 SP2 Total Active Voip with x2 Cmapi connections and Tsapi TRS I've noticed same conversation seems to be logged a couple of times in the...

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