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Hi Guys: Looking for a little experience here as I am fairly new to NEC. I have hot dial-pad set up on all stations, which speeds things up a lot and is what I am used to. 1) Customer's employees are dialing 911 by mistake fairly often. This partly has to do with a combination of 9 as the...

Looking for anyone who has bumped into this one.... I've been doing phone systems for 11 years, a lot of Nortel, Toshiba and NEC. Customer called me today, and they have one station (#245) that has no outbound audio on all types of calls....external, internal. paging. Customer tried the...

Hi there: Customer backed up NAM to 2 floppies a couple of months ago. Phone said backup was a success. Employee wiped out voicemail today, so we tried to restore. It said restore aborted and now it's default. I took the disks home, and tried resoting to my bench NAM - same thing. I took a...

Hi there: Have set up a mailbox to do off prem notification to two (phone) destinations: When we leave a message, it immediately calls destination 1, which is a cell phone. If he answers, he can log in fine and retrieve the message and delete it. If he misses the call, it leaves a voicemail...

Hi there: Customer has MICS software T1. Carrier recently changed from analog CO to SIP. Sip provider had us install a SIP to analog CO gateway, or ATA as I will call it. Symptom: When you begin to dial digits, if you pause to look down and reference the number for more than 2 seconds, the...

Due to compatibility issues with flash 1.7 on MICS 4.1, (simply won't work) have ordered a 2.01 card for the flash. Do I unplug flash, swap PCMCIA cards and then plug it back in, or is there more to it? There is no current program database in the flash, so nothing will be lost there as far...

Customer has MICS 4.1, wants to add voicemail. I have 3 working Flash 1.7's. According to the compatibility chart, I need 1.9 or 2.0 to run with this version of MICS. I do have, however, a working MICS 2.0 software card. Is there a downgrade procedure I can use without trashing their...

Hi there, planning to do this in a few days. I am used to programming norstars, but have never done a physical upgrade like this. We want to add a 2 port fibre card to an MICS 8x32, so that we can add a single M0X16 and add more stations. Wiring and printout won't be an issue. Just want to...

Although I have lots of Nortel experience with MICS, CICS ETC, have not worked on BCMs. Customer has a few offsite IP phones that ring from 8am-7pm, would like this extended to 8pm. How would one accomplish this task on a BCM?

MICS 7.0, fax machine connected to ATA (Ext 250). Fax line is line 8 (034). During the day mode everything works fine. When system switches to night mode (as per schedule)the AA begins to answer all lines immediately (including the fax line too) which is no good. Checked AA settings in Call...

Call Pilot 100 running on MICS. When ext 230 has a line 1 in use, a second call coming in on Line 2 causes the other ringing phones to give a very short ring, then the call is directed immediately to the general delivery box. If other extensions have line 1 tied up, the other programmed phones...

Call Pilot 100 running on MICS. When ext 230 has a line 1 in use, a second call coming in on Line 2 causes the other ringing phones to give a very short ring, then the call is directed immediately to the general delivery box. If other extensions have line 1 tied up, the other programmed phones...

Hi....have been working on MICS for years, some with NAM, 12X0 and 0X16. I've never had to add or delete any of these modules though. I have an MICS and a couple of each modules in my basement to play with. How does one go about adding a module? Can this be done live, or does the system have...

Hi There, a customer of mine has a CICS, and they purchased Legrand CRM software, which can integrate using TAPI. I called my parts supplier and he sent me a CTI 160i, which came with Norstar Personal Productivity Suite 1.2, still in the factory package. When I try to load it onto XP, I get a...

Hi....I've got one mailbox in particular that seems to take the NAM a long time to deliver mail to. Sometimes it's immediate, other times it can take up to a day for a voicemail to appear on his phone. Anybody ever seen this before, what do you suggest?

Hi There: Working on a MICS, XC 2.0, with two 6 port fiber expansion cards, NAM fiber, 2 12X0 Fiber, 7 0X16 fiber station modules. This leaves two empty fiber ports on the expansion card to the left. (Top two). Can we add another 0X16, or is this thing tapped? I've got a good fiber 0X16 and...

Hi there..been searching forums, couldn't find much on the flash. Somebody's been hacking a flash. I suggested that they make their mailbox passwords more complex. What other steps can be taken to prevent this from happening? Thanks

Hi....working with an MICS 7.0 with call pilot on port 131 & 132. ATA 2 is on port 130 (EXT 250) CO Lines 1/2 + FAX/DSL is on line 8 (034). Lines 1&2 are in pool A with an access code of 9. The FAX/DSL line is unfiltered to the modem, and filtered side goes to CO line 8 (034) Line 8 appears...

Hi, a client of mine had their MICS upgraded to 7.1, their NAM won't work. The Telco techy spent a bunch of time trying to figure it out, but eventually gave up. Is NAM compatible with this software, or do they need to get a Call Pilot? If the NAM should work with this, did the software...

Hi....I removed a system today that was no longer in use, but was still working okay to my knowledge when it was replaced with a BCM 1000. KSU is a 8X24, DR5 Software. - I did a **Startup/Square and it seems to be okay. I'm going to test all the CO lines & Ports. M0X16 - Two modules with...