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Got an IP500V2 on 11.0.42 in Standard mode. Created a FDQN which points to the IP Office address. The IX Workplace connects but I cannot see the extension contacts and I don't have any Presence. Otherwise, I can make and receive calls just fine. If I use the software on the local network, it...

So I'm trying to figure out how to get the Avaya Workplace working on a standard IP Office environment. I was told that this could be done and Server Edition isn't required. Does anyone have a step-by-step "cheatsheet " they'd be willing to share with me ? The installation guides aren't guiding...

So I found an old tread on this issue with someone having a IM error message when they enable Instant Messaging within the Soft Console software since Avaya removed the ability to simply enter the IP address of the One-X Server. The resolution seemed to be to set the XMPP presence to the address...

Customer of IP500V2 running 9.1.12. Users with a 9504 have a strange issue where if they attempt to login into their mailbox using the speaker phone, the passwords they enter all receive a "login incorrect" message. However, if we turn on the MUTE button while it's on speaker, the passwords all...

A dual site that had a working SCN prior to a power outage. Both are IP500V2 units and both on 9.1.7. The IP Trunks are up and can ping both ways fine. However, dialing site to site receives an "unobtainable" error. I was able to create a Short Code forcing the IPO to dial the extensions through...

Can I link multiple D100 base units to a single repeater antenna ? The Avaya doc states that "Maximum number of Repeaters linked is 3" but does that mean linking actual repeaters to each other or linking base units to repeaters ? BTS Tech

We've got 2 IP500V2 on 9.1 with a working SCN trunk. Site to site calling works fine. We even have Centralized voicemail working. However. users at one site cannot login at the other site.We get an invalid login error each time. Is this a bug in the software ? They're using IP phones as well...

Have a Server Edition with all IP phones. They setup remote locations all over and recently opened a new location. The issue is that the users at the new location can extension dial all of the other sites but there's 1 site that they call and cannot hear each other. So the call connects but none...

Hello Fellow Techs, I'm looking to see if someone has a sort of "cheat sheet" on what's required in order to setup a VPN using the VPN features of the 9608 phones. I've always had trouble understanding what's required and the Avaya guide just tells me too much. I just want a streamlined...

Here's a weird one. Customer has SIP service through Megapath. I have several phantom extensions that are forwarded to cell phones and those have DIDs directed at them. If I call the extension internally, it rings to the cell and everything is fine. If I transfer a call to the extension that's...

So we've got One-X setup and the XMPP configured and it's working fine with the One-X Mobile app. There's a remote user that wants to use the Communicator. Here's where I'm confused. The setup for Communicator mentions that it requires the One-X services. However, when I try to enter the XMPP...

I'm running 9.1.12 VM Pro on a Window 2012 Server. The service overall is working but when I try to make a Mail Server entry to enable voicemail to email, I'm getting a strange registry error. I've attached a screenshot. This just started happening for a 2nd customer as well. Anyone ever seen it...

So we're using 9.1.12 and when I try browsing to the Web Manager for my IP500V2, it just buffers forever but never brings up the login screen. This happens on all browser types and from any PC in our office. I tried uploading the System Files but I'm getting an error telling me that it can't...

I haven't had to use the System Event feature that allows one to receive alerts so this is pretty much my 1st time. It seems pretty straight forward yet I'm not receiving email alerts for alarms that I'm triggering during testing.Does vmail to email have to be in place prior to using this...

VM Pro 8.1.9008. A user plays a message and hear "voice call from" and then it never plays the header information. It immediately plays "to Listen, press 0". I've tried standard reboots and even upgraded from 8.0 to 8.1.9008. I've even did a complete removal and reload of the voicemail software...

Customer with IP500 V2 on 8.1.95 is showing a alarm in SSA that reads "TLS Certificate not in certificate store". I've googled around and even looked in Avaya's knowledge base site but can't find anything addressing this specific error. This customer isn't using any SIP or H.323 phones. The...

Got an IP500v2 with a UC Module V2 running 9.1.8. The VM Pro application seems to be running and everything from the SSA to the Web Management is also indicating green conditions. But we have random users who are not receiving notifications of new messages. I can test call each of them and get...

Installing a UC module in an IP500v2 running 9.1.8 and the voicemail doesn't answer when I dial *17. I've followed all of the setup procedures via the doc. I've created a 4G usb and it installed the ISO software successfully. I've webbed into via a browser and have initiated the VM pro services...

Have a customer on 9.1.8 (which we just flashed them to) having an issue when they try and launch the One-X portal from the client software. I've posted the image of the script error they're getting. This seems to be happening with users on Windows 7 OS, but nothing in Avaya's docs say it's not...

Got a customer using a Linux style VM Pro on 9.1.3 that's have choppy audio prompts whenever a user logs into the TUI. The auto attendants prompts and messages that they receive aren't effected though. We've tried a standard reboot, swapped in a brand new IP500v2 controller and I've even removed...