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Hello all! I have recently upgraded a system from R9.1 to R11 and have some issues getting Equinox to recognize the certificate. Formerly, OneX was installed but never used and so the system already had the FQDN ipo.companyname.com filled in on the System>VOIP tab. I had the IT folks set up an...

Hey guys, I've got a situation where I have a SIP provider connected to LAN1 and a Multitech FF240-IP(SIP Line) connected to LAN 2. The call comes in and I see it ringing on the faxfinder, but it never connects. It would appear that the faxfinder and SIP line are all set up properly according to...

When the system was on 7.0.27 everything was fine. Upgraded to 8.0.18 and now inbound is ok, but outbound is rejected. The trace says 403 Forbidden in SSA. Any ideas what may have changed between releases?

I moved VMPro to a newer computer. I installed a fresh copy of Admin and VMPro, same levels as the original(4.2.23 and 4.2.24 respectively) and all went well. I copied the VM folder from the old machine into the new machine, rather than have all the users lose their messages and greetings...

I've got a situation where a customer wants to turn the 9620 VPN on. No big deal, just copy the script into the 46xxsettings.txt file and boom, right? Well, not exactly...I copied the script into that file, copied that file onto the SD card using embedded file management within manager but it...

It's been a few months since this issue first started getting reported, and wouldn't you know it I finally get the joy myself! Has anyone had success with any method of getting this corrected? In case you don't know what I'm talking about...http://support.avaya.com/css/P8/documents/100139244...

Hi guys! Kind of a complex setup, but here goes. I've got a SCN where all the systems are 7.0.12 and the SIP lines are at the main site. When I set up twinning at the remote site and the call goes through, there is only one way speech until the user picks up on his 9650(he can hear the caller...

In the rush to get systems in place and working, I was handed a stand alone server for voice mail and 5 IPO's to install. All is well and everything is working from a telephony perspective. In the last month though, the customer's IT group finally finished with their new domain and exchange...

Hey guys! I have a system where the main hunt group(Tier 1) overflows to another hunt group which includes all the Tier 1 users from the main as well as some other "Tier 2" users. The overflow happens just fine when all Tier 1 users are on the phone, but when Tier 1 people hang up they aren't...

Alright guys, here's one for you. I installed a VM Pro on a server that wasn't yet joined to the domain and under an account that didn't have a valid email account on the exchange server. Since the install, the server has joined the domain and I uninstalled VMPro and reinstalled under the domain...

IPO 4.2.23 with a main hunt group set to longest waiting that overflows to another hunt group that is collective. The main group has no voice mail, queueing is off, and the overflow time is 30 seconds. The no answer time is 45 seconds. Some of this info may not be relevant. My trouble is, when...

I have manager and vmpro both installed on the vmpro server which is Server 2008R2 and all of that works just fine. I can do everything but upgrade the system. When it does the initial check, it fails. The IP Office is local to the server and the only thing thats different about it is that I am...

For lots of reasons, I downgraded the system to 6.1(22) last night and it seems to have stabilized the system. However, every phone in the system has a few Park buttons that are associated with specific park slots. The users could Park with that key, and Unpark as well. Today that is no longer...

I know there's a license required to upgrade to 7.0, but if I downgrade to 6.0 and it doesn't help my SIP and faxing issues, can I bring it back to 7.0 without that license? Anybody done this or is it even worth the trouble?