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Hi all This is a weird situation, hopefully, someone can help me. The director's extension started ringing with an inside call coming from phone extension 2282. When he picked up the phone there was no one there. The phone continues to ring until he literally unplugs the phone, with calls...

Hello I am trying to change some buttons on a phone. The user wants the park option instead of last no. called. I pressed Feature *3, hit the button - when it asked me for a feature code, I tried to put in the code 74, but nothing happens. Does this mean that the programming is locked?

I am working on a AT&T Partner Plus system and initially when the sy system was installed, all the extensions except two were set up as transfer-only extensions. Since that time, they now want voicemail on those extensions. How do I switch those extensions to be able to initialize a voice mailbox?

Hi all. We use a Flash 2.0 system and we are setting up CCR for the first time in that site. They are a bilingual site and need everything in Spanish as well as English. Since our system does not support the bilingual option, I wanted to be able to do it via the CCR function. Any assistance...

I have a setup in which I inherited. I have Cisco 3002 VPN routers at several sites which connect to the Cisco 3000 Concentrator at the headquarters. Almost daily the admins at these sites have to manually connect the 3002 VPN runnel to the Concentrator. I have upgraded the firmware, but the...

I have 8 sites that use a Cisco 3002 VPN to connect to our headquarters Cisco 3000 Concentrator. At least twice a week the 3002 loses connection to the Concentrator and my user has to manually log into the router and reconnect. I cannot figure out why this is happening. Any suggestions from...

First of all, I want to say that I am a novice at this and I inherited this when I got this position. One of my sites, is using a Cisco 3002 VPN connecting to our headquarters site which has a Cisco 3000 Concentrator. Everything worked fine until yesterday, has been working fine for a year...

Hi all First of all, I want to say that I am a novice at this and I inherited this when I got this position. One of my sites, is using a Cisco 3002 VPN connecting to our headquarters site which has a Cisco 3000 Concentrator. Everything worked fine until yesterday, has been working fine for a...

I have a site that accidently unplugged their entire phone system. Once plugging back in, I had to resetup which phones would ring, voicemail boxes, etc. Now they are telling me that whenever they dial an outside number that has an auto attendant, our phones are unable to choose a selection...

Hi all I get so much great assistance from this site, hopefully someone can help me with this. I think it is fairly easy, but I am not finding anything. I have a site, where the contractor unplugged the entire phone system and somehow wiped out all the phone settings. I can reset ringing...

I am supporting the phone systems and when I user feature 983 and put in the password, it tells me that it is invalid. How can I reset that password?

Hi all I am working sort of in the blind. I have a site, that has several extensions and are using the auto attendant to route calls based on choices made by the customer. In the auto attendant, options 1, 2, and 3 go to the same extension (please don't ask why, this was before my time) and...

I have a person that is using a T7310 and for some reason when her phone rings, she has to push a line to pick up the call and manually push the release button when she hangs up. This just started happening. I am a novice at this system and I am sure it is just a call handling fluke. I have...

I am working on trying to connect to our very old vm system via our network. We have systems at several sites but they are all newer than this one. I am trying to get this connected so I can make changes via my laptop instead of through the phone set. We have a NAM, sp:30MVL07 DR5, using Star...

I am looking for any information on the application to administer your Voice Mail system from a desktop.I believe it is called Voice Mail Manager Application. I used to use this application when I was employed with a company in 2003 and now I am currently looking for it to use with the company...