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I had an new IPO benched and tested on a PRI on working off of a DMS100; all calls progressed inbound and outbound without a problem. I took the system to a cusotmer site in another community serviced by a DMS10 and all we could get was a busy for outbound calls even after we added the...

I have a new VM Pro on and IPO 500V2 Release 8.1 scheduled to go into service soon. I am looking for the easiest method possible for a customer to record daily job opening updates on several different menus. The specific user is a very low-tech kind of guy. For the design: My thought is to...

We have a client who is moving from Norstar phones and headsets where they are able to answer and end calls from their wireless headset. They ordered Plantronics Savi W745 headsets and while they work on the Avaya IPO softphone, they cannot answer nor end the call from the headset. We checked...

Has anyone programmed an M7324 with a CAP on the Avaya IPO? The BCM/Norstar to IPO document does not appear to address the CAPs. I need to know where button 25 maps to on the CAP unit(First row lower left? First row upper left?)however I do not have a CAP to test with in my lab. Can someone help...

I am fairly new with IPO and will be working with my technicians to deploy a 500v2 Release 8.1 IP Office with VM PRO soon. The customer has 80 Norstar digital telephones (M7324, M7310, T7316, M7208, T7406) that will come over to the new system along with 15 new softphones, 24 new Avaya digital...

Question: Can anyone tell me if in their experience is that the MICS 1.0 R1/T1 software will work with the StarTalk 4 release 2.0? Background: We have a government agency (tight budget) in a remote town who has had their StarTalk 1.36 fail and they are seeking a replacement to be up and running...

Customer has an IPO 500 V2 with embedded VM. Everything was working fine since we installed mid-April. We updated to the .43 maintenance release and now it appears that the trusted source field no longer working. Any ideas? Has anyone else encountered this issue?

Have a new hospitality customer in a remote area that is not cabled to handle IP phones. Only digital phones available are 4025s. We have programmed the ports typically used for the console and sub-console for the 4025 but display comes as no access when trying to make an outbound call. When...

Customer has a 201i CallPilot on RLS 5. They need to update a specific application (1014). They dial the voice item maintenance number, input 1014 plus the password then receive the announcement "That application is currently being updated". They launched App Builder, go to File-locks and it...

Has anyone experiemented with doing a network back up of CallPilot to a laptop for purposes of doing a restoral during an upgrade if the tape drive fails? I would like to find an alternative to depending only on the tape drive. Thanks.

My customer has added CallPilot Fax Messaging and would like to fax outside of the system. I need to change the NCOS on the CP agents and am looking for the least disruptive way to implement the change. Does anyone know if there is a way to accomplish this without taking CP completely out of...