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Hi all, So, our IT department rolled-out office 365 recently including Lync (Not on-prem). Users started ask for telephone integration with Lync so we downloaded the AVAYA ACA6.3.2 package with Lync Integration. We installed the Lync Integration and found that Lync voice and video have been...

Greetings Tek-Tips gurus, I have a question about IP phone registration concerning ESS mode. I have 2 sites - one on the east coast and one out west. The east coast site is the main site and the western office is the ESS site. Each site is running CM6 on an HP DL360 with 2 G650 gateways...

Greetings all, I recently installed redundant power supplies in 2, HP DL360s (CM & MM servers) and a flashing amber light appeared on the front panel of the server. I accessed the little pop-out LED display on the front of the servers and only the network activity light on the front was...

Greetings all, I am in the US and I have a BCM 450 in the UK and I am trying to froward the main line to our German office. We currently have a main line forwarding procedure that works. The UK office main line is forwarded to someones cell phone number in the UK by changing the CCR tree to...

We have a newly installed AVAYA iP phone system running CM6 with g650 gateways. Management wants remote and home office workers to have a VPN phone (9611) at their houses or offices to replace their existing phone service. I am having trouble figuring out how to deal with their existing...

Greetings all, I am installing redundant power supplies in 2 G650 gateways at our site. The power supplies don't come with any documentation on how to install. My question concerns the 3-position switch on each power supply. There are 3 settings - OFF, 25HZ and 20HZ. They are currently set...

Greetings, I am running Call Pilot 2.0 and I have a user that states she can only receive faxes 10 pages at a time. If 15 pages are to be sent, she only gets 10. Also when SENDING a long fax document, the system will give her an error stating that she can not send more than 12 pages. I...

Hello- A user on a BCM450 installed an i2050 Softphone (Version 2) on his laptop running Windows 7. He is having an issue getting the headset to work (No sound)while other programs such as Skype have no issue. When version 3 of the i2050 is installed on the Windows 7 machine there is no...

Hello, I have a VoIP system tied to a Nortel 81c via PRI TIE circuit. I am trying to get outbound calls from the VoIP system to go out the Nortel PBX PRIs. All calling from VoIP system to Nortel extensions work fine. (See below) %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% DCH 10...