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I'm working on a customer that wants to increase the user extensions to 10 digits, remove the 9 from AC1, make all users dial 10 digits and not have to use a 9 to have their external calls routed out of the system. I know how to build the BARS such that it will recognize the dialed digits and...

I am working on connecting a faxing server to our CS1000 via a PRI T1 using NI2 d-channel. The T1 is up and connected and I can forward/send calls to the fax server through my incoming T1s, both local and LD (local DID and 800 #). However, I cannot get any calls from the fax server to get out...

We have a person calling our receptionist through our DID range. How would I go about blocking that person's ANI (routing to a busy, etc) if these calls are not going through our CCMS?

Does anyone know if there is a limit to the number of IP phones that can be assigned to a single subnet? We're not sure if we should create a subnet with a /22 for over 1000 phones, or if we can go larger. Thanks!

Ok, here's a weird one. I have call park DNs built as 8750 through 8759, which I want to change or remove. The problem comes when I try to change, out, or add them in LD 50, I get an error SCH3207: Call Park not activated for the customer. How can I have CPK DNs built without CPK being...

I have a site that has a door buzzer. On the old system, it rings an extension that the front desk answers and they are able to speak to whomever is at the door. I can't see how it's built on the old system, but it looks like it's using a universal trunk and auto-terminates to an extension...

We have a CS1000E, Rls 5.0 and the agents have been dialing out to a vendor in the 718 area code. However, the vendor recently switched to a new PBX platform, and since then, we get one-way audio to them (our agents can here them, they cannot hear us). It is only on the CS1000E we are getting...