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Thanks all! We want to install paging on a site without a PBX. So we want to connect the paging to an Algo 4900 ATA, then to the USB port of a 1120 or 1140 phone. The ATA works well when connected to a 2050 softphone, but doesn't work to a 1100 phone. As some old posts suggests, I go get a...

We cut over a SMG site's MPLS WAN circuit from one carrier to another. Then we have the following alerts occassionaly: SRPT016 OMM: IP link is DOWN between Call Server and IPMG[16 1] SRPT257 shutDownServerSession: shutting down ssd server session [9] for IPMG [16 1] SRPT314 Heartbeat Link...

I know from INT_DATA, we can change CTVN to an announcement route. But announcement recording is always a headache. Is there a way to ACD to CallPilot, which has better recording control?

I can see UUI parameter at CDN. My question is: Once the CDN is acquired by Contact Center (Symposium), does UUI still work? Our environment: CS1000E RLS 6.0, Contact Center 7. Great thanks for your help!

Thanks all in advance. Here is the programming for NPA 905 routing: REQ prt CUST 0 FEAT net TRAN ac1 TYPE npa NPA 905 NPA 905 RLI 51 DENY 976 SDRR DENY CODES = 1 ITEI NONE So I check RLI 51: REQ prt CUST 0 FEAT rlb RLI 51 RLI 51 ENTR 0 LTER NO ROUT 209 TOD 0 ON 1 ON 2 ON 3 ON...

I have a FEX route as below: TYPE RDB CUST 00 ROUT 422 DES xxx/367-3344 TKTP FEX NPID_TBL_NUM 0 SAT NO RCLS EXT VTRK NO NODE DTRK NO ISDN YES MODE NULL IFC D100 SBN NO PNI 00000 NCNA YES NCRD NO ISAR YES RTN 450 SID 422 MIN 0 MAX 6 NCOS...

Consider the following situation: People need an emergency meeting but the board room is booked out. So they pack into someone's office, yelling at an regular IP phone (say IP2004). But the other side can barely hear them. I know IP2033 (or Polycom) is good for conference but not for daily...

The system is a CS1000E RLS 6.0, with a Console at SMG site. The SMG is connected to main offic through virtual trunks. The call park feature is good for regular phones. But to console it is a different story. If the receptionist presses "PRK" key, the call will be released. I tried to...

Did anyone try old version soft phone on Win7 XP mode? We got NAT Error! ITG3053. ITG3053 Internet telephone %s:%d TN %s behind symmetric NAT. Blocked from registering to call server. I am thinking that XP mode behind Win7 could be similar to NAT. Any idea? Great thanks!

Our system was upgraded to CS1000E RLS 6.0 recently. Before the upgrade, when I called an extension, I knew if the called party is on phone, because my phone showed its hunting to key 1 (Hxxx "B") when key 0 is busy. After the upgrade, when key 0 is busy, the hunting status doesn't appear...

Any help will be great appreciated. System: SRG 50 redirect to CS1000E 5.0 We need to replace an IP 2002 set at SRG 50. So I de-registered the old one, and plugged in a new set. After I entered the ID, password and DN, the new phone stayed at "Local Mode". From "Telephony" - "Sets" - "All...

We forwarded a 905-xxx-xxxx number to a voice mail box. However, when we dial it, it says "You have been forwarded to a voice mail system. However, 905-xxx-xxxx is not register to this service." despite that this numbers had been added to CallPilot Extension DN. It looks a DTT conflict to AC1...

It looks like I need to add more IVR channels, because our customers sometimes don't hear "all our agents are busy" recording and directly go to music. I did some search at the forum and here are the steps I found: 1. Program at PBX. With key 0 ACD, key 1 SCN. 2. Program at CallPilot manager...

Hi there, When I press "Headset" key, my IP 2004 set acts as "HandsFree". So now I can't use a headset. Here is my TNB: DES OFFICE TN 096 0 00 29 VIRTUAL TYPE I2004 CDEN 8D CTYP XDLC CUST 0 ZONE 001 FDN xxxx TGAR 0 LDN NO NCOS 5 SGRP 0 RNPG 0 SCI 0 SSU 0000 LNRS 16 XLST 0...

We have a 1120E demo set from Nortel. The 1st setup was good. But when I tried another signaling server, it required Admin Password. Since the 2nd setup was wrong, it showed "Invalid Node ID". And I couldn't go back to the 1st setup because of no Admin Password. I did some search here...

We replaced a malfunctional CD player with a portable one. But the MOH volume is too low now. Can I change TIMP and/or BIMP to make the volume higher? Does such a change damage any circuit if I use some wrong parameters? Great thanks in advance. Here is my MUS programming: DES MUS TN 004...

When I use LD 21, LTM to display "cot" type trunks, I have this: TYPE TLST TKTP COT ROUT 62 DES OUTGOING_ISA_RTE No trunk members are displayed. Same thing happens to "DID" type trunks: TYPE TLST TKTP DID ROUT 61 DES DID_RTE Is there other way to display trunk members? Many thanks.

Just set up music on hold at our CS1000E Rls 5.0 with MIRAN. But the music is too loud. Is there a way to adjust the music volume? Thanks in advance. I couln't find any solution at old MOH threads.