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- Users: Phonedude64
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Contact Center rookie needs an assist
I humbly ask yet again for assistance in building out a call flow chart/scenario in Contact Center for the admissions dept here. I have the main menu options and tranfer info available to send to anyone willing to help. I hope someone can assist this was given to me at 8am and I need to have a...- Phonedude64
- Thread
- Replies: 4
- Forum: Nortel: Symposium call center solutions
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Hello NOOB here
I just inherited a site with Symposium, and I need to change the script for the Help desk Q to be CLOSED Thursday and Friday as well as close on WEDS at 5PM. I am attaching the script presently in SCRIPTING, please help, I am pulling my hair out!! TIA! JR SECTION it_help /*MONDAY THRU...- Phonedude64
- Thread
- Replies: 21
- Forum: Nortel: Symposium call center solutions
