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Good Morning, Does anyone know of a IP-CCIS SV8500 to a SV8100 cheat sheet that shows the 8500 programming side? We recently moved from a Nortel 61C to a NEC SV8500 and installed IP-CCIS to one of our SV8100’s. Coming from Nortel I’m still dealing with a huge learning curve. The installers...

Hello all, We have a 2400 that’s currently being upgraded to a SV8500 W/UM8700 voice mail. All of our phones are Dterm Series i 16 button phones. Question: Is there a way to program the “Message” button on these phones to work with our new UM8700 voice mail? Also Question: Is there a...

I am trying to get our 61C, MDR2000, OTM to report internal calls. Sorry guys I’ve looked at every post here on internal call reporting with no luck. Here’s what I have: • Every phone has ICDA, CNDA in cls • I have “Internal Calls (Ext->Ext): Yes” set on MDR2000 • OTM external call reporting...

I’m a converted NEC 2000IPS on-site tech that’s now working on a Nortel 61C so go easy! hehe My problem is we have to add new Local Toll prefixes 207, 380, 466, 521, 567, 650, 788 to area code “234” and also add a completely new area code “567”. When I first started here I called Verizon to...

Recently area code 234 was added in our area, a couple prefixes are local and a few are long distance. Local prefixes should be "521 650" and LD prefixes should be "207 380 466 521 567 650 788". The way the current programming is set up it's allowing both the Local and LD calls to go...

We have a newer local area code (234) used for cell phones that will only works if you place a 1 in front of the number, other wise you receive a pause then a fast busy after the number is dialed. (Our normal local area code is 330) I worked with AT&T to track the calls going through our PRI's...

Nortel new kid on the block: I need to combine 2 ACD's, Scheduling and Pre Reg. They want to keep both DID numbers however, combine all 5 agents into one queue and cross train them to answer both types of calls. What is the best way (Easiest for a newbie) to make this happen? Current setup...

I have an ACD (6952) setup for our Scheduling department which consists of three employees (Ext 2021, 2022, 2024). After so long in the queue the caller goes to voicemail where they can either leave a message or press 1 to get back into the queue. “61C and Meridian Mail” I’m now being told...

Is it possible on a M2008 phone where the existing extensions ring until answered, to add a separate extension on Key 7 that will roll into voicemail if not answered? I don’t want to change the functionality on buttons 0-6 (ring until answered, no voicemail); I just need to add an extension...

Sorry guys I’m switching over from NEC and learning Nortel on the fly. AT&T just ported over the last DID’s from closed buildings PRI to this locations PRI. I’ve only been here 6 months so I wasn’t here when the bulk of the DID’s were ported. My question is do I need to do anything other than...

I’m an NEC guy now with new company and working at a Nortel site so please forgive my simple questions… oh yeah, and my long explanation! We combined two buildings into one last year but left the PRI’s up at the vacant building till now. We finally had 9 main DID’s ported to the new building...

In OTM 1.20 when I run a report, before the area code on outgoing calls I get "8447". Ex: 8447216 (area code 216) 84471216 (area code 216, LD) Is there a way to bury the "8447" from appearing on outgoing calls in reports? Thanks Again!

I programmed about 30 phones a month ago and just received the green light to install. All the digital phones are disabled of course. Is there a way to enable all disabled phones all together without doing them individually? Thank you Gentlemen!

Ok silly question of the day. Do they make a small digital test set (butt-set) to plug in simply to identify the extension on a jack without having to tote around an actual Nortel digital phone? Ok maybe this question is more of a stupid question rather than a silly one, sorry guys but I had...

Silly question, I think I already know the answer, is it possible to change the amount of rings for just one extension, not system wide, before the call is forwarded? Thank You

In Meridian Mail on our 61C I setup voice menu for our IT Help Desk. I have option 1 sending caller to Corporate Help Desk (External, long distance), option 2 sends caller to Sister Company’s Help Desk (External, long distance), option 3 to get internal PBX Operator, and option 4 to replay...

I have a 3903 phone on our 61C that the user wants the ability to use the call log feature. It is setup on her phone to log all calls and it is on however, it does not display the call log. I took her phone to my desk which I also have a 3903 phone and switched them, the call log on her phone...

I have an ACD call center setup for 3 registration phones on our 61C with Meridian Mail. I’m told the way it currently works is calls come through the DID and hit the 3 phone queue where they sit until answered. Problem is the wait can sometimes get pretty long during busy hours. Supervisor...

NEC Tech here still learning Nortel. I was just asked if we can block 411 calls on our 61C. I know it's possible becuase I just don't know how yet. I knew how to on NEC switches but being new to Nortel I'd rather ask for help insted of take chances so soon... (Hospital) help Thanks in advance

We had a potential outside service vender dial into our 61C to gather the needed information for a quote. Now I need to change the password however, I want to make sure that I change it the correct way. I know on NEC I had to change the password for the various levels of loging in. Can someone...