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Has anyone any experience with the CCR and NMS Adaptive Predictive dialler working together? I am assuming that an agent on a call generated by the dialler digital extensions will show as Busy Non Q as the call is an internal transfer as far as the Agent is concerned. What i actually get is the...

Can anyone please tell me how to factory default a Mitel 5610 without the password, the password has definately not been changed from default but it will not work

All extensions are hot desk, easy to bar Logged Off extensions fom making external calls, almost set NoUser as a HotDial User forcing it to ring Voicemail telling Users to log in if they "pick up" the handset. Problem comes if they On Hook dial an extension. Any ideas?

Upgraded a 500v1 from 6.08 to 6.018, in the process the So8 Unit disappeared from the config, any ideas?

Is it possible to get a TAG on an incoming call route to be displayed on a handset that picks up the call?

i am looking for someone who can supply and fit a QSIG card in an LDK300 in the London area, will need to connect to an Avaya IP Office but im ok doing that end

I have 2 500's running V6 both with VCM32, each has a 4 channel voice networking license, i thought i only needed a voice license for SCN functionality but i can only make 4 concurrent calls. Is this a license issue or am i missing something?

This could be a stupid question, but here goes. On the CCC Agent Group Tabular Report, what does "Busy" mean? I understand Busy NA, Busy WU, but if you run a report you get agents in "Busy Status". This cant mean listening to busy tone at the far end surley? It not a total of all the time on the...