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Just installed a brand new DS8A in a brand new 500v2A. I upgraded to the latest release and the DS8A just has solid red lights and can't see the card in System Status or Manager. Anyone run into this?

What is the current iphone app supported by one-x? I would be connecting to an ip500v2 on r11 and r11 one-x server. Thanks!

Having trouble finding which version an IP400 DS30 V2 (PCS04) and an IP400 Analog Trunk 16 (PCS09) will go up to. Thanks!

Is it possible to build a custom report that shows ACD calls (for example) over a certain time frame from multiple splits displaying multiple lines (one per split)? It seems that when i build a custom report to do so, it shows all ACD call totals for each split as plots in a single line. For...

I have an IP Office with a SIP trunk to our session manager. When calling from a phone on the IPO outbound over to session manager and over SIP trunks, or to an extension on our CM, all in-call functions work properly. When dialing in to an extension on the IPO SIP trunk -> SM -> IPO, I cannot...

Is it possible to connect an IPO running 10.1 to SM using regular SIP lines still? Or can it now only be done using an SM line?

Trying to create a custom report including agent group status. When I go to run the report, CMS throws an error stating that 'Agent Group size exceeds allowable limit.' I can run the preset Agent Group Report. There are definitely not more than 30 agents in the group and in CMS the Report...

We are looking to upgrade our current IP500v1 to a v2 and 9.1 (we have 5420s). I know the VM Pro license is end of sale. Will they transfer the VMPro during a license swap?

Is it possible to export forecast results from CMS?

Is it possible to toggle hunt group night service from an AA in embedded voicemail? I have an option on an AA to dial a shortcode that toggles night service for a hunt group, but it isn't working. Dialing the option during the AA recording and it just disregards the dtmf. DTMF works on all other...

So I had a 500 v1 with a VCM32, 2 phone 8, and 1 ds 8. The phone 8 cards said busy on all extensions and the digital phones would not come up. Replaced the system unit with a v2 on 9.1 and have the same issue. Any ideas?

so I have an office I am installing an IPO system in. They are getting new DIDs. I am going to use the user's DIDs to inform their extensions (John Doe's DID 555-2011, extn 2011). Is there any benefit besides scalability to using 7 digit extensions to completely match the user's extension to...

Where in SSA can I find when someone dials 911?

Installed 9.1 on a brand new windows 7 pro 64-bit machine. When I go to run the voicemail pro service, I get an error: Windows could not start the Voicemail Pro Service service on Local Computer. Error 1068: The dependency service or group failed to start. Anyone else have this issue? Thanks

Just installed a brand new system IPO500v2 (9.1.0.0 build 437) and VMPro (9.1.1.0 build 3). Anything I record to use as menu prompts for some reason records the beep that you hear in the receiver. So all of my menu prompts have a beep before them. Anyone else have this issue? Thanks!

I have a customer that just ported numbers to a Verizon PRI. They are having an issue in which they are sporadically getting a pre-recorded message when calling in, as if the number wasn't programmed in the incoming call routes. All numbers are absolutely programmed. They have 8 channels...

Recently upgraded office to 9621G phones. Moved my Plantronics headset from a 9508. Seems that I can only receive audio, callers cannot hear me. Is there any special settings in the 46xxsettings.txt that I would have to adjust?

Is there any way to modify how many buttons are shown on the screen at once? Out of the box it just lists the buttons programmed in a vertical list, requiring the user to scroll to get to a some commonly used buttons. Is there a way to change the buttons to more of a grid like the 9508 screen?

I have a customer with an IP500 v1 that is requesting that when audio comes from an external source, he would like it to page all of the phones with the audio. Is there some type of device that would allow me to feed the external audio into an analog extension port and go off-hook so I can use a...

I need to update a customer running 4.2 to the current release. I know I have to upgrade to 8.0 first. Is it possible to just purchase the licensing for the current release? Or do I need licensing for 8.0 as well? Thanks