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i monitor our outbound campaign, and it shows that only 5 calls are being presented to the agents per minute.. i have a lot of idle agents. how can it increase to 10 or more calls?

anybody know what is the maximum storage per mailbox user? and where the setting can be set or change. thanks.

is there a cms real time display that is equivalent to nortel cc6's rtd data refresh of "interval to date"?

is there a way to disable or delete the greeting -> "at the tone please leave your message, when you are finish recording just hang up or press 1 for more options"..?

using external telephone.. when i dial the CPmini auto attendant and I press 88 or **, it will prompt to access your voice mailbox.. can it be DISABLE?

one of our mailbox, is prompting mailbox is full.. we we check the profile it is only 30%. also the check box - "block msg when mailbox is full" is uncheck. other mailbox is okay.

can i do callpilot upgrade from version 4.0 to 5.0 without the scsi cd-rom? can i copy the image disks to a network drive, then load and perform the upgrade from a network folder? procedure please.. thanks.

i have an existing 500++ user list on my callpilot.. is there a way to import the list INCLUDING THE EXTENSION DN'S 1 TO 8?? i have a version 2.07 by the way..

anybody have a document pertaining to cc6 licensing, particularly what is included on cs100N, cs100C, etc. thanks

im having a hard time importing vbk and wav file to my callpilot mini, always saying "invalid voice file format".. i know that my vbk file is 8bit-mono.. any idea?

on my rep server monitor window > there is a SUSPENDED / WAITING FOR ENABLE MARKER.. is there a way to delete this without rebuilding / re-creating the rep server management?

if I used the CallPilot as IVR port, do I need to define ACCESS port as well? What is ACCESS port used for?

anyone know how to configure phantom dn to both pabx and cc6? when i logged in to cc6.0, and it is hotdesking, should my phantom dn follow? will it ring to my dn (configured on key 1).

can cc6 (ccms) port 3000 be change? or can i add 1 more port (say port 3005) for mlsm service?