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I've got a customer that uses basic ACD as a backup. They would like to be able to have the calls in the queue wait 45 seconds before then routing out to voice mail. I've tried entering the voice mail DN in IFDN in the queue programming but it just rings and rings. I've tried changing the...

I'm having an issue forwarding calls externally. The scenario is that there is an extension (75002) that has target line 344 on it (rcv'd 24410). Extension 75016 also has the same target line on her set. The lady at 75016 wants to forward target line 344 to her cell. Using line redirect lets...

I'm trying to figure out how many pages I can send out when faxing out of Desktop Messaging. I've got a user trying to send a fax of 20 pages and it's not letting her. I've tried myself and the max seems to be about 17 pages. I looked in the Call Pilot under Messaging->Messaging Management...

Thanks in advance for any help you can give me. Here's the problem: I have a BCM 400 running 3.5 software. In the voice mail I have a menu built that sends users to an info only mailbox. From there I would like it to go back to the beginning of the menu. I've set it for home, but once...

I recently programmed a new IDC table in a CS1000E on rel 5.5. When I was programming it, I accidentally answered yes to FDID and programmed it the rest of the way. When I realized what I had done, I tried taking it out and got this message: REQ out TYPE idc CUST 0 DCNO 2 SCH1279 DCNO ! >err...

We've recently upgraded several of our sites to 5.5. After the upgrades there are two IP Polycom sets that just sit at the firmware download screen after booting them up. They are at two separate sites and were working when we were on 4.5. I've tried programming them as 2033 and 2004p2 (which...

I have a 2210 set that I cant seem to download firmware to. I place a known good set in the HAT tool and read the set. I then copy the settings over and replace the good set with the one having the problem. I then try to write the settings from the good set to the problem one. It will write...

I've got several 6120 sets programmed as agents in Syposium. When I set the profile to loud or to the default profile, the phone will not ring. When it's set to the soft profile it will ring and when it's set to the vibrate only profile it will vibrate. Has anyone seen these phones act this...

What is the maximum number of MCR keys that can be on a system? I know that you can only have a max of 30 appearances of an MCR key and that it needs to be load balanced between shelves but how many different MCR keys can be programmed in a switch? Thanks in advance! Nicholas Platt AT&T...

I'm trying to find some documentation about making changes to ACD sets on a CS1000E. I know you cant use ECHG but I have made changes to sets by prompting past the ECHG command and have never experienced any corruption. The site I'm working at now has asked that I provide some documentation...