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DNIS/LABEL MAPPING
Hello Can somebody clarify what this actually achieves when associating a label to a DNIS and NTG in config ICM. Is it a simply a logical connector and will the routing label not function 'intelligently' if it's not mapped in this way ? Thanks- defmix
- Thread
- Replies: 2
- Forum: Cisco: Intelligent Contact Management (ICM)
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ICM VARIABLE MAPPING-DEFINITY ECS
Hello I am trying to get an Avaya Definity G3r(r.10) to accept ICM variables(variable 5) so I can display the contents of the variables onto an agents turret. Avaya have said that it will only work in a CM.x environment but wanted to check with you guys to see if you can suggest an alternative...- defmix
- Thread
- Replies: 4
- Forum: Cisco: Intelligent Contact Management (ICM)
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Cisco ICM VARIABLE MAPPING ON Definity ECS
Hello I am trying to get an Avaya Definity G3r(r.10) to accept ICM variables(variable 5) so I can display the contents of the variables onto an agents turret. Avaya have said that it will only work in a CM.x environment but wanted to check with you guys to see if you can suggest an alternative...- defmix
- Thread
- Replies: 0
- Forum: Avaya: CM/Aura (Definity)
