Search results for query: *

I am getting the following error message when attempting to sort results by a datetime column: "Msg 242, Level 16, State 3, Line 1 The conversion of a nvarchar data type to a datetime data type resulted in an out-of-range value" here is the query: select top 100 * FROM [table] order...

should a call queue-fail when the only logged in agent is in ACW? shouldn't there be an event showing that a call failed to queue?

Is it possible to pass the EWT to a third party (non-avaya) SIP based IVR platform from Avaya CM 5.2.1? Thanks

I am working on an interval chart that covers multiple days, I cannot figure out how to get the date to show correctly on the X-Axis with the interval, currently it shows "0/0/0 1:30" (or whatever the interval is). So I have a bunch of "0/0/0 {interval}" along the bottom of the chart... How...

The first time this happened I chalked it up to a glitch, but it has happened on 3 separate occasions, twice on each occasion. Naturally Avaya is stumped. 2 or 3 agents will receive an incoming ACD call (at roughly the same time) and answer the call only to be conferenced together...

Is there anything special that needs to be done on CMS to log in using an SSH key? I've created the .ssh directory in ~ and I've added the public key to authorized_keys2. I've chmod 700 .ssh and chmod 600 authorized_keys2 and it still doesn't work. I even restarted ssh on CMS. am I missing...

I'm just writing to gripe... ASA crashes all the frickin time now. Especially when changing Vectors.

CM 5.1.2 - 2xS8730 - 14xG650 in 7 PNs -- recently upgraded from CM 2.2.2 I have 2 CLANs, 1 MedPro, and 4 MR320s in ip-network-region 3. 1 CLAN and all MR320s where added at the time of the upgrade. Since doing the upgrade IP Agent can no longer call digital stations, analog stations, place...

I know it was suppose to because of Daylight Saving Time, but I don't think it should have according to the daylight-savings-rules table: display daylight-savings-rules Page 1 of 2 DAYLIGHT SAVINGS RULES Rule Change Day...

Avaya claims that they do not sell Designation Cards anymore. They directed me to desi.com. The desi.com labels do not appear to integrate with the ASA "Print Button Labels" feature. Does anyone know where I can get the Designation Cards that integrate with ASA?

I am trying to get IP Agent working for the first time and I am having some trouble. When I call from or to the IP Agent extension 53202 There is no audio talk path in either direction. I did run the audio tuning wizard from within IPA. The sound card works fine with other applications, and...

CM 2.0 on S8700 servers using ASA logged in to emulator then go shell I cannot ping my own ip address. I can however use the CM ping command and it suceeds. What is the difference between using the CM ping tool and using the shell ping tool???

Are there any caveats to changing the phantom-user extension numbers used for call park?

Hi everyone. I am a 13 year telecom veteran with 'not a ton' of Definity experience. I will be taking over an Avaya system with an S87xx (I think 8720) and approximately a dozen G650's. This is a very active 24x7 call center so I want to be prepared for anything. What are some basic steps I...