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I have a customer with a CICS 4.0 restricted. They are wanting to upgrade to standard. My question is if we are able to locate 4.0 standard, will the CICS need to be reprogrammed or just a simple swap out? I have not done one of these in about 10 years or so. I think that if upgrading to the...

Can the BCM 400 3.6 be upgraded to 5.0 or 6.0? If not then what is the latest version I can take it to? If it can do I need to step the install to 4.0 first or 5.0 first, etc...?

I believe it all started when we changed from H323 to SIP sttings on VOIP trunks. The incomming CID from outside works fine, it is only on VOIP calls. CID shows the ext calling from some BCM 50s but anonymous from some other BCM 50s in our network. Anonymous is shown on the BCM 400 4.0. We also...

I am looking on Nortel's website and cannot fing BCM 50 & 400 patches and updates. Or at least they are not where they have always been. Does anybody know where to get them now?

I have a BCM 50 r3 (3.0?) calling to a BCM 400 4.0. via VOIP using SIP. The sites are VPN'd using Cisco routers. When calling fron the 50 to the 400 ext to ext is fine, but when calling to the attendant first then tranfered to the ext desired is when one way speech occurs. The originating caller...

I read an older thread on here on how to factory reset the BCM 50. http://www.tek-tips.com/viewthread.cfm?qid=1519616&page=8 Do these steps work on the BCM 400? I see there is, what looks like, a reset button on hte front of the 400. If these steps do not work for the 400, is there another way...

I am trying to load a patch onto the BCM 400 4.0 and when clicking on the "Get New Updates" button, nothing happens. I am doing this remotely so I am not in front of the BCM, but I did reboot the BCM. Not power down. Anybody know why this is happening and what to do to fix it?

People recieving delayed voice messages. I have had other customers complain of this as well but very far and few between. But this customer complains of this more often than anybody I have ever dealt with. No recent voicemail patched installed. Last patches were back in December of 2009...

Is there a way to "run with previous versions of windows"? I was told there was but not sure how to... When I try to start the 3.0 version of 2050, the progress bar makes it almost to the end then i get an error. I am not able to getr that error now. This is on a BCM 400 w/ 4.0. I think it is a...

I found one thread about this and not much was said. Anybody else heard of the Minor Alarm 326 "Slip Underflow" it is pertaining to the DTM and the carrier actually brought it to our attention. Customer is not experiencing any calls problems at this time... but the alarm repeats 1 to 2 times per...

I have a customer using the TAPIT software for their BCMs CDR. There is an option in the TAPIT reporting to show internal calls between extensions. Is that possible coming from the BCM? I have CDR up and running (real time) and it does not show internal calls on my BCM 4.0. Just wondering if it...

I am looking to tandem a TrixBox to a BCM over IP. Actually I will be using a PRI card in the BCM for incoming from the trixbox. It has been a long time since i have done anything like this. It will be a SIP initiated call from trixbox over IP to a box that converts from sip to PRI. Then that...

As an example. I have my ringer volume set pretty low, while I am on a call using the speaker and another call comes in, it is at a much higher/louder volume. Is this normal? Shouldn't the second call always come in at a lower volume, even if using the speaker???

I have brought this up in the past but cannot find it now. I have 2 BCM 400s at release 4.0. One started out as a 3.6 and the other a 3.7. One has all digital handsets and other has all IP handsets On both, when activating the DND on Busy feature in the programming when the 2nd call comes in...

When I look under service manager, the voicemail status is "stopped" I start it then click off the page and back on to refresh, it has stopped again. Sometimes it will stay running long enough for me to place a test call into voicemail but thats about it. Anybody heard of this? I am looking to...

I have SIP voip trunking working between the 2 but when making tandem calls from the TrixBox(Asterisk) through the BCM, the call will connect but then disconnect between 25 and 30 seconds. I am not sure what to look at for the fix. Any ideas? This also happened when I setup Broadvox to a patton...

I have a domain with multiple subnets. We are going to setup a forest trust between our main office and another office outside of our current domain. Do I need to setup each subnet with trusts or can I do it with only our main office subnet? Hopefully this makes sence.

I tried searching for any previous posting but had no luck I have a customer that has networked together a BCM 400 4.0 and 2 separate BCM 50s 3.0. The BCM 50s have intermittant trouble dialing out and they get Req'd channel not available. It never says "no free lines" and also at this time if...

Has anybody had a PRI then swapped it out using a Patton 4960 SIP to PRI device? I am currently trying to swap over to a SIP provider but still use the PRI card in the BCM. The Patton is a SIP to PRI and/or PRI to SIP device. The BCMs PRI card has an outgoing anber light so it seems to not...

BCM 400 4.0. It did this when it was at 3.7 also :/ My target line(s) are set to ring to the ext with 2 or more appearances. No control set. Prime set is the ext it is supposed to ring to. When I check the box DND on Busy then make my test calls, the second call to the phone will get a busy and...