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I have an IPO 500 that has been working fine for nearly a year. We're using SIP and suddenly we started getting one-way transmissions (we can't hear incoming callers) and cannot make an outbound call. We didn't loser power, make any network changes (router, firewall, etc) or make any...

Salesman's laptop is XP SP3, ACT 2009 and where his RDB is stored. He has connectivity to the LAN and all that basic stuff, been through those checks several times. Publisher database is on on-site Windows Server 2K8 R2. He's had a remote database for over a year, now it cannot sync to the...

We have a PDF form that we use as a template on our file server that suddenly cannot be edited. When trying to save a new PDF file from the template - "File cannot be saved, bad file handle". So I open this PDF form, fill it out, try Save As and get that error message. Perhaps even stranger is...

Installing a new IPO 500 with embedded VM. I set up the first AA and recorded the greetings using *8101 and *8401. After recording I made sure to save the message and then listened to it again and all was well and good. Now, after a few immediate restarts the system is not recognizing those...

I'm trying to duplicate how pickup groups are done in the Definity switches. In the Definity, any member of a CP group can answer any call to another extension in the group and can see the 'to-and-from' ID on the screen for calls to other extensions. I also programmed each extension's...

VM Pro and IPO 500. 4610 phones. I have a group of four extensions in a hunt group. None of these users have individual vm boxes and all are responsible for checking the hunt group vm box (we'll call it x1000). My goal is to be able to use Visual Voice on each of the four extensions and have...

I have an IP500 with 30 SIP trunks but the incoming caller ID is always displayed as "External Call > xxx-xxx-xxxx". All phones are either 4610's or 4621's so they phones aren't the issue. I researched this problem and the only solutions I found were for analog lines and making sure the...

Minor issue (not according to the client of course) but I have a bunch of 4610's that were used with a Definity that are now being used with an IPO 500. The date and time showed on the top bar of the screen when the phones were connected to the Definity but when connected to the IPO the only...

Just installed an IP Office 500 with Embedded VM and I cannot get the Visual Voice to prompt the user for a password. Here's the pertinent info... - Phones: 4610 (H323 exts) - System > "Message button goes to Visual Voice" is checked. - Voicemail tab under each User has a voicemail code -...

Just got our first 9650s in today and there are no hard buttons for transferring, hold and conference. First Avaya phones I've seen that don't have these. Do you add them to soft buttons via short codes? I don't see any short code actions for transferring, hold or conference calling so I'm...

Must be an ARS issue of some sort. Trying to dial 9+911 and getting the following denial event when doing a trace... denial event 1166: Unassigned number D1=0x8a61 D2=0x201 Caller gets turkey-tone. Any ideas? Thanks.

Had to reset our MM server over the weekend, now the CMN isn't working. In the Event Viewer logs I get this error for every single CMN rule that is attempting to execute. Unable to check if new messages have arrived for John Doe at 08:20:49 25/04/2010 and so cannot determine whether an outcall...

Doing a downgrade from R5.0 to R4.2 and have some questions regarding the configuration. This is the first downgrade I'm doing so I'm limited on my knowledge with the process. When I downgrade am I wiping the slate clean so to speak or will the configuration settings remain? Can I just do a...

IP500, analog lines. Periodically the last two digits of a dialed number will get flip-flopped somehow. Eg: User enters 123-456-7890 but it's terminated as 123-456-7809. Odd thing is the call logs show the correct number is dialed, yet it's terminated incorrectly. I'm guessing this may be a...

Boom, completely dead. One of our clients walked into their office this morning and the unit was dead. No lights, no hum, no buzz - nothing. The unit is less than a year and was securely grounded, surge protected and all lines were individually protected. Their office did not experience a...

Had a strange occurrence yesterday with a mailbox... Subscriber Options > Assistant tab > Call Me > Call Me rule The rule is set to call three mobile phones every ten minutes until the message is checked. I had this configured and working properly for months, last night it somehow became...

Hi all, having a bit of an issue trying to get a client's night AA working properly. I'm not too familiar with Embedded VM. Here's the basic rundown... 1. IP500 with Embedded VM 2. 7am-5pm they want incoming calls to ring five times before going to the AA (which is set up properly and...

One of our clients' IP Office did not adjust for daylight savings. We have the time server correctly entered (The Navy/military one; 192.5.41.42 (or .41) but the time display on the phones will not change. I've tried several things... 1) Restarting the system after the change 2) Deleting the...

Is there anyway to call in from an outside line and change the recordings on a personal voicemail box or Auto Attendant greeting? I can set up remote access to check VM, but I cannot figure out how to change/re-record the greetings. Thanks!

A client of mine needs a phone in a common area to be setup to block all outgoing calls unless an authorization code is entered. I changed the registry to have the Auth Code fields show up in Manager, created an Auth Code with the password the client chose and edited the User > Telephony >...