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Hi All, I am having an issue with a prank caller that is calling about 300 times a day. His # shows up as an Withheld Number. He is calling into one of our 800#'s which is pointed to a DID we have and then it is routed to a hunt group. I have searched the forum and I see where someone...

Hi All, Thanks for any help on this. For some reason when a caller calls in and chooses the dial by name option, they type in the first name of the individual, the system will prompt them with a list of individuals according to what they typed, and when they choose the person the phone will...

Hi All, Thanks in advance. We are running IPO 500 R7. We just purchased some 9620L phones and during the initial boot up the phone will hang at the Waiting on LLDP for about 60 seconds. I did check out the the other post here that took me to this...

Hi All, We have an Avaya IPO 500 running R7 and IP Office ContactStore csipo-7_8sp1_16. We currently have the Avaya Contact Store saving the recordings under G:\CSRecordings We have created a new drive R: located on a SAN so that we can store the call recordings there instead of...

Hi All, Does anyone know if the Avaya 9630G will work on the IPO 500 R6? Rob Doc, we better back up. We don't have enough road to get up to 88.

Thanks in advance for any information. I have two Domain Controllers running Windows Server 2003. One DC is a physical server(DC1) and the other is a virtual server (DC2) (VMWare server 2 running on top of a server running Win2k3 server) I noticed on DC2 the error coming up over and over...

Hi All, We are running IPO R5. We loaded contact store and it worked for a couple of days. I noticed that there was a folder that was 300GB and it was the D:\Program Files\Witness\logs folder (these are the logs for contact store) anyway, I tried to delete a couple of the log files because the...

Thanks in advance. I am running the IPO 500 Manager 6.2 (14). IPO = 4.2(14), Voice Mail Pro. I am recording the calls for several users. I noticed that after several days after the recording, the call recording will disappear from the server (the VRL folder). Is there a retention setting for...

Hi All...Thanks in advance. My ISP is changing the IP address and they are telling me that I need to change my Serial interface to the new address. I want to make sure that this is as easy as going into the interface and doing the following (x.x.x.x = current/soon to be old IP, n.n.n.n =...

Thanks in advance. I am running the IPO 500 Manager 6.2 (14). IPO = 4.2(14), Voice Mail Pro. My remote users connect via VPN (Cisco) and then they log into their Phone Manager Softphone. The problem that all of them (3 right now) are stating is this: (names have been changed to protect the...

Hi all! Thanks in advance. I am currently running two Windows 2003 servers as domain controllers, DNS, WINS, and DHCP. My goal is to setup as much redundancy as possible. I am still confused on setting up DNS. I have set both DC's to be Global Catalog servers. (we only have one network with...

Thanks in advance. I am running the IPO 500 Manager 6.2 (14). IPO = 4.2(14), Voice Mail Pro. I have a request for calls that come in on a certain extension to be recorded. I believe all that I need to do is set that up under the Incoming Call Route, Voice Recording, and set the Recording...

Hi all thanks in advance, I have a Cisco 2811 router with an amber/orange light on the S0/0/0:0. The internet works so I am assuming it is just an alarm. I did a Show Interfaces and the results are below I am a little concerened about the 1650689 input errors, Total output drops: 10533, and...

Thanks in advance. I am running the IPO 500 Manager 6.2 (14). IPO = 4.2(14) I have a scenario where I have a remote employee in Mexico that connects via VPN to work, home office is in the United States. The remote user is using the Soft Phone on their pc ( Phone Manager PC Softphone) but the...

Hello All! Thanks in advance. I am running the IPO 500 Manager 6.2 (14). IPO = 4.2(14) We currently have some UMS licenses and I heard that you can push voice mails out to a Blackberry. I can't find any documents on that. Anyone using this feature? If so, how did you set that up? Also, I...

Hi All! Thanks in advance. I am running the IPO 500 Manager 6.2 (14). IPO = 4.2(14) Is there a feature that will prevent users from calling a certain time zone before/after a certain time? Thanks Rob Doc, we better back up. We don't have enough road to get up to 88.

Hi All! Thanks in advance. I am running the IPO 500 Manager 6.2 (14). The end user is running the Phone Manager 4.2.25 This is straight from the horse's mouth, okay my user is not a horse but she is as big as one but that is beside the point: "I have trouble getting my voicemail. When I click...

Hi All! Thanks in advance. I am running the IPO 500 Manager 6.2 (14). Scenario: We have an investor that works for another company that we will be doing work for. That investor wants access to be able to listen in on calls for quality assurance. Is this possible for the investor to be able to...

Can someone clarify the difference between Phone Manager and Soft Console? We have an IPO 500. I can use the Phone Manager but the Soft Console will not load. Rob Doc, we better back up. We don't have enough road to get up to 88.

HI ALL, Thanks in advance. Running Exchange 2007 with Outlook 2007 for the clients. I have one user/client that has "turned off" the out of office, yet it still sends out of office replies to everyone. Any ideas? I saw this fix online but I was not sure how good it is...