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Calls originate from CM 6, routed to ASM to be routed to other SIP entities. Is it possible to route calls differently depending on the ANI or the IP address of the caller? Specifically, can the ASM route two calls from the same originating CM differently when they call the same number?

I have installed RCC on a new Windows 7 PC and downloaded call records from the BCM450 R6. The reporting works flawlessly until the host computer needs to be rebooted. After a reboot, the SQL reporting service fails to restart due to a login error. I follow the Avaya 24-step procedure to delete...

I tried three times to load RCC onto a new Windows 7 PC and each time it failed. The installation completes but the verification utility reports that the report server is not running, and to click here to repair. When I click it asks for the BCM info, and after I input and continue, the final...

Does anyone know what Avaya charges to generate a password reset file?

We recently installed a new Avaya CS1000 7.5 with SIP trunks through s Sipera SBC.Calls seem to work fine and voice quality is good but we do have one big problem - calls to several audio conference bridges do not pass dtmf tones, or at least pass them in a format that the bridge can recognize...

Does anyone know of a good, concise document that details using session manager to replace NRS for the NCS function? I've found a few documents that gloss over the topic but seem to leave out a lot of details. Thanks.

I want to document the outgoing call routing from a CS1k with quite a few SRGs. Do any of you know of forms for this or any downloadable software that would simplify the process? I want to document calls to all NPAs, NXXs, SPNs, and CDP entries. I can always create a spreadsheet but I don't want...

I have a new CS1000 rls 7.5. Last week the UCM was working fine but now when I log into UCM and click on EM I get an OVL428 and it tells me to check the user name and password. Strangely, I can use that same user name and password to log in via the CLI, just not EM. I have two accounts created...

I would like to add paging to our 1140 sets -three zones at three different sites, page all sets in a given zone or page all sets in all zones as options. Can I do that with a MAS server? What licenses would I need? Thanks.

I need to set up remote access to a CICS that was installed without the IRAD activated. I believe later versions of CICS would support a FastRad but I can't find it documentated. Anyone know which versions of CICS will support the FastRad? Thanks.

I'm installing a couple of CPMGs as member servers on a 7.5 system I've pre-deployed the apps from the deployment server (primary UCM) and committed the apps. When I clich the radio button for eithe server and choose Deployment Actions, no options are available. What am I missing? I can click...

Does the BCM450 send the BCM account code as part of the SMDR stream? I'm trying to determine whether Shadow CMS will be able to generate reports on the account code, not just on the DN. Since the person using the account code may be calling from any restricted set and using their account code...

I know with the CP150 I can screen calls from a particular area code and route them to a mailbox or extension. Can this be done even if the AA isn't used? I could use an IP Office to accomplish this but already have an unused MICS and CP150 if it will work.

I have a CS1000E with a CPMG, rls 7.5 working at the main site and as a media gateway at a remote site, also with a CPMG. Now I want to make the remote survivable and make the CPMG the backup security server. I've installed the Linux base at the remote. Should I now pre-configure that server in...

I have a BCM450 R5 that I'm having a F986 problem on. This was working earlier but recently I've had had a couple of sets that when the user pressed F986, rather than prompting for the mailbox number, the call is placed on hold and the display reads "Ringing Call". I tested it on a M7324 with...

I just provisioned UCM on a CP-MGS and deployed my Apps. I can ping the call server IP address from my laptop, but when I get login to UCM and click the cs1000 link, I get the message "WEB2004 - Can't create TCP socket to a device" Anyone see this before?

One of my users has a M2008 with only one line. When he's on the phone and a call to his dn is sent to voicemail, he hears a very loud beep. How can I turn this off? A CLS setting I presume. Thanks.

I have two receptionists in a broadcast hunt group on a BCM450 r5. If both are on the phone the caller just hears ringing until one of them becomes available. If I overflow them to another HG with the same members, will they ring on the second IC or will the call be queued? I just need some...

BCM450 Rls 5.0, all current patches installed. I have set up a skillset that is only used for supervisors to monitor and train the agents. No calls are routed to the ss, calls are sent to agents in several hunt groups from the attendant or AA, depending on the caller's selection. The plan was to...

Can someone advise when the callers list feature was introduced? I have an old 11C rls. 24.something and I'm struggling to get the callers list to work on the 3904 sets. I'll continue to bang away at it if I can confirm that release supported CL. Thanks.