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hi all, Due to a high volume of agents and agent activity my agent trace reports are getting overwritten approx every 3-3.5 weeks. I have a need to go back alot further than this time period and was wondering if anyone had encountered this problem and came up with a solution?...

I have a situation where out of nowhere all the phones have no dial-tone yet message waiting lamp is flashing on all phones. i have tried a hard reset to no avail....anyone familiar?

Due to being at a remote location in order to establish a call forwarding of a disconnected phone, we normally remove the DN from a TNB and rebuild it as an ACD, this has worked numerous times in the past but today I am encountering a problem where, when built as an ACD the calls are going...

Hi all, have a problem where we have an ISDN tie trunk going to a Cisco gateway. Outbound call from Cisco routes over tie-line and then via Avaya to PSTN. the calling number is being presented to Avaya, but once it hits the Avaya outbound T1, the number is not displaying and the called party...

Quick question... Is there anywhere in the system params and/or the trunk config where I can set it to differentiate the inbound call TYPE between National and International or does this need to be done at the Telco level?

I have a 6 line phone and I want the 4th line to be selected as soon as I go off hook. Also I want the calling number to appear on my display on inbound calls, right now all it says is outside line. I have a Vonage POTS line connected to the system.

I have merlin magix with 6 port Vm,I rennumber system and program all ext. with 2 dig.nmbers. When I call ext. 11 I leave meesage , message light is not on.I try to call other ext. same problem. Im using 4412 telephones. it used to work prior to the changes from 4 to 2 digits.

Can anyone provide any insight into what type of voice board this unit would typically have and/or how I could about determing this via the web interface menus?

I have a weird problem where I have an analog line which has made and is on a call, the client will hit the switch-hook flash button and the line is automatically dialing to the operator/attendant console. Anyone familiar, know how I can get a 2nd dialtone as opposed to operator? Any help...

I have a server that I have been able to RDP into for the past couple of months, I had an issue where I needed to reboot this server recently and ever since reboot I am unable to connect via rdp but can connect via vnc. Get the "can't connect to remote computer' error via rdp. ? from a...

I am attempting to transfer a call to an external number, how do I achieve this?

I am attempting to transfer a call to an external number, how do I achieve this?

Hi, I have a Partner 5x9 system and I want to add a new trunk line(Line 4) and I want this new line to be answered by the auto attendant and subsequent messages for this line to go to the mailbox of extension 10. Anybody know how I can achieve this? Thanks

Hi I have AVAYA Partner ACS 7.0 with 5 lines I want to bring 3 more lines and change POTS lines to T-1, what I need to do and how to program system? Thanks

I have Norstar ICS with Flash 4 ,system has 2 trunks. I want to program VM so calls from both lines go to the one mail box after 5 rings (no AA)

I’m looking on installation manual for Norstar Flash 2 Voice Mail, does anyone know where I may find this? Thanks

I have Partner ACS 6.0 with two lines I add new line to the system and when I call to this line V.M is not picking up. How to add this line to the AA. Thanks for help.

I have a Partner ACS 6.0 system and I want to assign a line to 1 voicemail extension and when calls come in to this line after 3 rings will go to this specific extension voicemail and NOT go to the auto attendant. Anyone know how I can accomplish this? Thanks