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Hi there. I am wondering if someone can point me in the right direction. I am the admin of our MiVoice phone system, and we have MiCollab. I am really the only one that uses it. I have it on my desktop, and my cell phone (Android). When I try to hand off a call to a different device, it doesn't...

Good morning! MiVoice Business Console - version: 10.0.1.8 I am moving this software to a new machine. I cannot find documentation on how to move all the config over, can someone point me in the direction of documentation about moving a working console config to a new machine? Thanks! Quintin

Hello. I am wondering if it is possible to have 2 WAN adapters setup. I see on my SIP trunking setup the option to choose an alternate WAN port, but it is not configured. If I go through the config at the console, I get prompted to pic the NICs, but if I pick more than 1 on the WAN setup, it...

Good morning. I am the admin of our MiVB system, and am a multi-device user. I have 2 generic SIP devices, and a 5340 phone. The SIP devices keep reverting to absent, and then don't ring when called. I reset them in the morning, and they seem to be OK for the rest of the day. Also, maybe...

Hi there. I am not sure what is wrong, so hoping that someone here is smarter than me :) We have MiCollab, and I have 1 user using it at the moment (me). For some reason I cannot make or receive calls. I can from my desk phone, but from MiCollab, either on PC or Android, when I make a call...

Good afternoon. I am wondering if it possible to change the way the BLF directories sort. We would like to first of all show first name first, then last name, but I cannot find an option for that, and secondly, would like to sort by first name (without manually sorting). Does anyone know if this...

Hi there. I am wondering if a Mitel 3300 has an xml phone phone built in. I have a SIP softphone that has a line to add an XML phone book. I created one, and pointed it to my URL, and it works, so it would be nice if the Mitel had one built in, that I could point it to. This is MiVoice Business...

Good morning. I want to change the parameters for the SSL expiration alert. Right now, it starts going off daily 3 weeks before it expires, but we are using Let's Encrypt, so I would like to push the start of that alarm forward past the time that LE auto renews. That way if LE renewal fails, I...

Hi everyone! Does anyone know if it is possible to find out if you ever use your max # of SIP lines? I can see what is currently being used, and I don't think I have ever seen it higher than 5 in our case, but we are paying for 15, so I wanted to find out what the max simultaneous calls are...

Good morning experts. I am moving from a physical 3300 to MiVoice in a VMware VM. If I enter my application record ID when I spin up the new VM, as it requests, will that break licensing on the current PBX? Just want to know how much down time to expect...if I can get it spun up, and licensed...

Good afternoon experts. I apologize if there is an answer somewhere, but I couldn't find one (not actually sure how to word this in a search, as I think it is something weird on our system). This is on a Mitell 3300 8.0SP3. We have a system voicemail box that is 9999 it is what you hear when...

Hi there. We have an issue, where we have a staff on an extended leave. I created a PRG for the person covering for her, and internally it works. Each extension dialed rings at the right desk, AND goes to the voicemail of the person covering. Here is where it doesn't work. Externally...if I call...

Hi there. We are wondering if we can setup a call fwd 3rd party feature code that will work for someone at another extension to enable call forwarding from our IP Console to a different extension. Info: System 3300 SW Ver: Rel Level 7.2 IP Console extension: 6700 (or 0 - but I think 6700 is the...

Hi there. We have had this working in the past (I think), but no one uses it...until now. With COVID-19 happening, people are wanting to work from home, and have their DID forwarded. If someone INTERNAL calls their EXTENSION, the call gets forwarded. If someone EXTERNAL calls in, their personal...

Does the max message parameter include ALL messages, or only new messages? For example, if a user has a 10 message limit, and has saved 5 messages, and there are no new messages, can 10 new messages be saved, or only 5? Thanks! Quintin

Got this from our Mitel vendor yesterday: "Root Certificate Update (RCU) - All systems must be patched or upgraded by Aug 2020 or they will stop working". Can anyone confirm this? What happens if we don't do the update, will our phone system really stop working? Can anyone explain the reasoning...

Good morning. We are currently running a 3300 with 13.2.0.17 firmware on it (7.2). Can someone point me in the direction of documentation on the latest version, and what improvements/features are in the newest version? Also looking at what the IP Console 5550 looks like with the latest release...

Good afternoon Mitel Gurus. I have a quick question. Is it possible to assign buttons on a 5340 phone which is on a 3300 PBX to pick a call forwarding profile? I would like 2 buttons, 1 to pick my call forwarding profile that forwards to my cell phone, and the other to forward to voicemail (and...

Can someone point me in the direction of a change log for MCD versions? I currently have 7.2 (13.2.0.17) on our PBX, and wish to know what the changes are at the latest version, which is, from my googling, 8.something...or is there a later release? I have googled and googled, and can't seem to...

On a 3300 PBX, release level 7.2, with embedded VM, I have set the lockout to 15 minutes. I'm thinking that an attacker would give up, and move on...I have found though, that there is a security hole. If I enter my password in wrong 3 times, I can continue to try, and it will continue to say...