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According the docs all we should do is connect to Web App Server:7070 and Upload custom wav files to: VMProCustomPromts directory and then click "Apply Prompts" This obviously doesn't work as the prompts .wav files transferred to a different directory: opt/ipoffice/VMProCustomPromts which is not...

Unfortunately in VM Pro Client 11_1_2 someone type: "Wavs" in the Voicemail Server Speech directory field and the result is VM Pro prompts not playing any more, no new Prompts can be created and this path cannot be modified... No way to change the Voicemail Server Speech directory to the default...

Unfortunately after latest upgrade to 11.1.2.1.0 build 3 with addition of User Portal instead of WebSelf Admininstation tab, Media Manager is not available for recording access to users! User Portal reports Recordings tab as "Currently unavailable" Web Manager -> Applications->Media Manager=...

The Avaya docs says the new Unit IP500V2A is compatible only with R11.0.4.8 or higher, however latest available 11.0.x release is 11.0.4.7 on Avaya support site. How this Release: 11.0.4.8 can be downloaded ?

All, we have a couple of J139 mixed with J179 on IPO R11.1.1 After J139 answers the call, there is no Audio for the first 2 seconds. After that period they're able to listen and speak normally. J100 FW version: SIP 4.0.7.0.7 Any suggestions?

Anyone can confirm that please: Existing Lic: 396482 IP OFFICE R10+ MEDIA MANAGER ADI MIGRATION LIC:DS "IPO Voice Recordings Administrator" New Lic to add: 396494 IP OFFICE R11 CONTACT RECORDER TO MEDIA MANAGER UPGRADE LIC Enables a valid R11 MEDIA Manager License?

Hi all IPO R11.1 with mixed of 1600 and J100 Avaya Phones J129s cannot use a simple call transfer! Neither transfer and Conf. softkeys are available on J129s while on a call. Problem is intermittent! They are able to transfer or conf some calls randomly. J139s 1600s working without problems...

Hello all, a customer with 10 x IP500s R11 connected over SCN would like to use Media Manager Application for Call Recording across IP Office Voice Network for all sites. Not sure if this will be possible and what is the licenses prerequisites. Previous Contact Store application was available...

Hello Team. we have 1-2 XT5000 conference bundle devices connected on IPO R11 systems. Customer would like to use this not only with Scopia Clients but to install any available Conference application such Skype, Zoom Teams over internet. We've done this many times with CU360 but not sure if...

Hi All, IP500v2 is currently on Rls 11.1 The following License is active together with R11 Essential Edition, VM PRO R11 and Power Users: 396482 IP OFFICE R10+ MEDIA MANAGER ADI MIGRATION LIC:DS which enables "IPO Voice Recordings Administrator" probably for Contact Recorder - Contact Store...

Hell All! Anyone tested L119 Headset connected to 4600/5600 Series IP Phones? Thanks

Hello im running an upgrade from R7 BASIC EDITION to R11.1 PREFERRED However A1S doesn't populate New R11 Essential Edition which was a prerequisite for Preferred Editon. Should i also add manually a R11 Essential Edition license or i can upgrade direct from Basic to R11 Preferred?

Probably the worst Avaya Device ever had in my lab. Following step by step all of 257 pages of Installation Manual this nightmare has been upgraded and booted normally however it only works as an android tablet at the moment. Vantage Connect not Running, same with IX Workplace. Re-downloaded and...

Apologies i cannot locate relevant thread or info but what is the appropriate External PSU Avaya PN for Avaya K175 Phone? Book says 48VDC however as it is WiFi device not going to use PoE LAN.. External PSU for J100 series not working

All im going to implement a new IPO R11 solution including a room XT5000 system and Desktop Server for IP Office for join remote users through web. I cannot locate latest XT DESKTOP Server SW for install it on Win Server :( Anyone knows the exact URL on support/PLDS website? Thanks!

Anyonone knows why im not able to download R11.0.4.2.0 Build 58 or newer software from support.avaya website as a bp? However I can download R11.0.4100.11 (11.0.4.1.0 Build 11)or any previous release. Error message: "We are sorry no results were found. Our records indicate that this product...

Hi all, which is the best path to migrate an IP500 R5 with PRI30 channels, VM Pro, Voice Networking and aprox. 50 IP Phones? All BaseCards and DaughterCards are still compatible.

A strange issue on Incoming Calls from ISDN BRI Lines. It is a new IP500v2 R9.1 with a combo BRI and a Phone2+BRI4 DaughterCard. 3 ISDN BRI Lines are connected and grouped from provider. After power ON the system all incoming calls on all 3 BRI Ports are routing as it should one after another...

Hi All, i have a request for create an automatic dial of spesific extension number (operator) on all analog users when analog sets stays in Off Hook for more than 4-5 seconds. Unfortunately Dial Emergency and DialDirect/Hotline on user shortcodes (?D) dials immediately after off-hook. :( Any ideas?

Hi All, customer receiving incoming calls from 2000 different customers so i would like to route these calls to a different HG based on caller id. What is the max number of incoming call route? do you think it might work? It is R9 Essential Edition. I would like to avoid using VM Pro Thanks