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One of our Client have MiCC ver 6.0.2.0 with Remote SQL 2008. Now they are upgrading to SQL 2016 with Windows Server 2016 on New VMWare Blade. Also we are Upgrading MiCC to ver 8.1.4.0 on Windows Server 2016 with new VMWare Blade. Does anybody recommend best Practices in upgradation to MiCC ver...

Hi, I have deployed MiCollab in lan mode and MBG in DMZ. I am facing an issue the micollab client soft phone rejects the incoming call. when I am trying to call from one Micollab client soft phone to another micollab client soft phone it status changed from Green to Red and after some time I got...

Hi, I am deploying Micollab(7.1) in server-gateway mode. I installed third party certificate. Micollab Client on PC and Micollab Client Mobile are working on local Lan but are unable to connect from outside. In MiCollab Client Deplyment Diagnostic when i run the test iam getting Error...

I am facing a problem in MiCC 8.0.1.0 when adding a queue manually i am getting error (Unable to save because one or more elements are invalid. Would you like to repair the first invalid element?). did anyone face this issue? Highly Appreciated for support. Thanks

Hi, I want to setup a rad group and caller can dial in Like Press 1 for this and press 2 for this. Does anyone have an idea about this? Thanks

I am facing problem on SIP Trunk when somebody calls from the particular mobile network in the same city it can hear the ringback tone once then Silence but its ringing on the IP Phone and some time it disconnect immediately but somebody calls from the different city from same mobile network...

I had one warning after (SDS)Synchronizing. I found this warning in Slave System. System Data Synchronization (SDS) Description Starting with MCD 7.0, the Device Data group of forms must be shared at the Resilient Pair scope on all nodes in the SDS network. The record was corrected on this...

I was unable to Browse Mitel Web Interface it's giving me error the page cannot be displayed. The Vlan is configured suddenly it stops from last Thursday but i can ping the IP address of Mitel. Does it has Problem with the web Server?

Has anyone setup Ascom IP-Dect solution with MCD. I have configured as per the Mitel Document but still iam getting Subscription Failed Message. The Devices are IP-dect Base-station IPBS2 and Ascom d81 Messenger handset. would appreciate any help. Thanks

Hi, I have an issue dial out on SIP Trunk i have an MCD 7.0 PR1 and MBG 8.0.26 as sip proxy and mbg in server and gateway mode i spoke with service provider and they said the invite message on sip is IP Address instead of domain name. does anyone have an idea so i can sent the domain name...

Is it possible music on hold in ACD Paths and when ACD Agents put the caller on hold the music on hold start every time from beginning for every caller. Any help Appreciated.

i am facing problem on SIP Trunks when i am dialing from 5312,5324 and 5360 IP Phones sometimes i was able to dial and most of the times i am getting 'error' message on screen but there is no issue when dial out from 5212 and 5224 IP Phones. Any help Appreciated.

how to play the multiple recording of RAD & music on Hold in one ACD Path?