Search results for query: *

Is there a way to view the configuration of an Avaya Aura voicemail server? I need to see all the users their extensions and if they have any user preferences configured like voicemail to email.

Is there a way to view the configuration of an Avaya Aura voicemail server? I need to see all the users their extensions and if they have any user preferences configured like voicemail to email.

I have read the FAQ's on blocking incoming calls. I configured it and it does block the call however it will not block it on DID's. I have a CM I also have redundant SIP trunks. If I call main number on the secondary SIP trunk the calls are not blocked. There is probably something obvious I am...

I have Aura SMGR ver 8.1 a SM and SBC. Our carrier is going to port over a few POTs lines to our existing SIP trunk. The SIP trunk currently has DID's on it. How can I add the new numbers? Is it as easy as going to the SMGR -> Elements-> Routing->Adaptations->Adaptions and add the new number to...

We have a General delivery mailbox (1999) that was previously working. Don't know how long it's been out. When a user dials "0" to get to the receptionist it routs to cov path 15. Cov path 15 routs to cov answer 15 that currently has 1 extension then to VDN 3013 that sends the call vector 15...

I have 3 Session Managers running 8.1.3. I am using Avaya workplace on smart phones for remote workers. They are working fine however my 2 redundant SM's are failing the Push Notification. My issue appears I am missing the WebSphere Root Cert on my backup SM's. Can I export the cert from my...

I have Avaya AAM ver 7.0.1. I am adding a new extension and it is in the 5000 range. I am able to add it to the CM and I can call it not a problem. When it goes to Voicemail it does not route to voicemail for mailbox 5000, it routes to the callers voicemail. How do I add the 5000 range to AAM?

I have 9611G phones I am currently running h323 not issues. I recently installed a new SBC and am playing with registering the 9611 as SIP which works. I am now wanting to see if I can get the phone to work with my call enter. I am not seeing any call center feature buttons available for the...

I am configuring a 9611 for SIP, I have it registered with the session manager and can make and receive calls. I cannot find where to configure the message button for the phone. When I hit the message button I get No Number Configured.

We are in the decision process of upgrading from 6.3 to 8.x. Moving over to VM's we will keep our gateways and bring them up to the latest version in the upgrade. In the past I would not upgrade or patch myself due to the complexity and my lack of knowledge. How has patching and upgrades...

I am running Aura 6.3 and have a user who only wants to receive internal calls. I can set up enhanced call forwarding to forward all outside calls but we also have a receptionist and when the receptionist transfers a call it does not get forwarded. Is there a way to do this? I know the...

I am running 6.3 with a 9611G running 6.8102 connected to a cisco switch. The issue I am having is when the user disconnects their laptop from the phone and tries to connect in a conference room they get an unidentified network error. The issue is the phone is not releasing the users mac...

I am running 6.3 with a 9611G running 6.8102 connected to a cisco switch. The issue I am having is when the user disconnects their laptop from the phone and tries to connect in a conference room they get an unidentified network error. The issue is the phone is not releasing the users mac...

We use 9611G handsets running 6.3. I am starting to have random users taking over extensions. My extension setup is fairly basic as far as extension and security code, they are both the same using 4 digits. is there a way to change the security code length per station or is that a global thing?

Can the CMS be set up so it will report on Coverage Answer groups or possibly extensions not just agents?

I have a vector I somewhat get the flow but am not 100%. Line 05 says to go to step 17 if C = 2468 Where do I find the value of C? Number: 24 Name: Tech Support Q Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n Basic? y EAS? y G3V4...

I have several custom reports set up. Currently we have to manually run those reports. Is there a way to automate a custom report?

I am looking at my licensing and I see I have 450 users with EC500 enabled. Less than half of that are actually configured and using ec500. Pretty sure I know the answer but do not want to blow anything up. Can I disable EC500 on the users that do not have the off pbx station mapped to their...

Can I add an X port extension to a coverage answer group? I am setting up a group of 4 users, 3 users have an extension on the system and 1 does not. The 1 without I setup an X port extension (say 1234) and forwarded it to their cell. When I call the extension (1234) it routes to their cell I...

Evidently my security certificate on the CES server expired and I cannot log into the web gui. Users cannot connect to their communicator. How do I renew the certificate and regain access? Ver 6.3