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Avaya G450, CM 5.2.1, 9630 phones used in office. One of our locations has an issue where all outside callers that come in on the Telus PRI hear a bunch of static (but the internal employees don't hear any static). Started about a month ago. Static was heard for a few days, then the circuit...

I'm helping someone set up Crisis Alerting and currently 911 is set as "locl" and not "svcl" in the ars call type. Changing 911 to "alrt" and the call does not go through. 411 as "alrt" does. I'm not sure when I'll have access again to view the system itself to check route patterns, run a...

Scenario (unlikely but trying to learn/cover all my bases): Branch office is moving and the data circuit might not be available before the new voice circuit needs to be turned up. All phone/data network/circuit configurations are staying the same. Branch G350 with 8300d normally registers to our...

Hi there...I'm wondering if it is possible to have a forwarded call be deposited into the voicemail box of the user where the call was forwarded to and not to the original number? I'm trying forwarding via cover paths and the "Enhanced Call Forwarding" but each time the call goes back to the...

Hello all...I have a 9640G phone that was unplugged during a firmware upgrade when it was 23% complete. Anytime the phone is unplugged and plugged back in (either right away or after being unplugged for a couple days), it jumps back to 23% percent and doesn't proceed past that. The phone doesn't...

I am trying to get a color screensaver logo on our 9640g phones. This is a month old system for one of our offices and at the time that the phones were initially plugged in, we had set a B/W screensaver logo in the settings file (which works). We then tried changing to a color screensaver file...

Hello everyone. Our office is moving to another building and we will be replacing our Merlin Legend system with a VoIP S8300D server and G450 Gateway and 9630G phones. I won't be managing the system day to day but I was told that this system runs off of the Definity platform. I was wondering...

Hi all. We have a Merlin Legend Release 7 with PRI service. We have encountered an issue for now the second time and I am wondering if increasing the T310 timer will cause any issues. What is happening is we have AT&T PRIs and are in Chicago, if we call a certain Verizon cell phone based in...

Hoping for some guidance and thanks in advance everyone! I'm running into an issue that may be with our Merlin Legend or with a cell company (AT&T). People are unable to reach someone who has forwarding set up to forward to their cell phone but who is also currently traveling outside the U.S...

Hi all, after searching the web and searching this forum, I was hoping someone may help me locate a place to purchase the cooling fans for an Octel 250. Looking for the fans that are on the front of the system (there's 3 of the same type). Two of them are starting to sound louder than normal...

I'm so glad I found this forum as it is helped me with minor issues in the past and now I have a question for everyone. I can do some programming on our system but do hire out for more in-depth programming. We have a Merlin Legend with a CKE4 processor and release 7.0 with 2 PRI DS1 cards. My...