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How do you provide music on hold for callers waiting in queue in a CCX application. My app works fine, prompts work, etc., but when the callers are waiting in queue there is only silence. I thought it may have something to do with the 'Queue Prompt' in the Application Management screen but...

How do you identify the D-channel protocol in use for PRI trunk groups on the G3R. I have both fas and nfas arrangements and can stat the trunks, list the trunks, etc. but I don't know how to identify the protocol in use for each trunk group. We do have basic, what I call 'station-level'...

OTM was recently reinstalled due to a PC failure. New PC is Windows XP, OTM is installed, and basically working but it will not successfully do the "ld 20, prt, tnb, rtn, rtn, rtn, etc. to execute a "Retrieve All" so that Station Administration could be used. It does actually connect to the...

I have added my phonesets, approx 20 of them, to my CCM. However, as the phones are not physically connected yet (even thoughtthey are programmed in the CS1K)I'm getting an "error" in the TYPE column. Will this clear up once the phones are registered (2004P2 sets)??? also, How do you...

Our system will dial out to a cell phone - no problem - but it will not call out to a digital pager for remote notification. Importantly: when the Unity initiates an outbound 'remote notification' call is the call routing(or not)based on the CSS defined in the Call Manager in ADVANCE...

I have a Cisco Unity voice mailbox set up for remote notification to a pager but it does not work. If I change the telephone number to be dialed by the remote notification device to my cell phone, or to my Cisco 7965 on the same system it works fine- the mailbox initiates the remote notification...

Can't get to the admin GUI from pc using IE browsing to 172.168.50.1. However, I can ping that IP address from cmd prompt on the same pc. Connected to GE 0/0 with a straight thru Cat5 patch cable Getting the following error output from console. IP Interface follows. ************************...

The Problem: We cannot make internal (Cisco 6XXXX to Cisco 6XXXX) calls without having to route the calls out over our QSIG PRI tieline to our Nortel CS1000MG where the call hits a CDP steering code sending it back over the tieline to the 6XXXX destination back in the CUMC where it started...

We are having a problem with the Conference Feature on our 9971's. We make the first call, then press the Conference Button and dial tone is returned; at that point you have to dial the digits of the next call extremely fast or it 'times out' and your call fails. On a Nortel system I would...

Meridian Mail 13.13 won't answer Just installed. Booted up with no apparent problems. Added mailboxes, menus, announcements, etc. no problem. Voice services DN table is set correctly, with valid DN's. Six port 10 hour system. Daughterboard is installed on the XXXX16 card. Acts normal, just...

Meridian Mail, Enhanced Card Option (Single Card): New (re installed) installation: mailboxes work normally, but when a voice menu tries to extend a call on the basis of CL XXXX,or, when a caller dials an extension number via thru dialer, we get the following recorded message: "Your call cannot...

Which PuTTY download do I need for CS1000, Option 11-81C, etc.?? Valjean

I need to be able to 'telnet' to our CS1000M. I have much experience starting with SL1, Meridian One, Succession and now CS1000; and can connect via modem w/procomm or Hyper Term,direct connect with a DEC VT, PC w/procomm, or similar. But I don't get how to use Procomm to access the switch via...

Can someone please brief me on the 'Route It'capability? I was familiar with the old "Command Routing" feature. Questions: a. Is 'Route It' accessed via internet (IE, Chrome, etc.)by the customer (owner of the toll free number)for purposes of setting or changing routing specifications of each...

What will I have to do to make our Web Client 4.5 and Symposium Call Center Server 5.0 work with our new PC's which are Windows 7 and IE8?? So far I can get the Real Time Reporting to work - no problem. But when I try to access Historical Reporting, Configuration, Scripting, etc. the system...

1. Does anyone know if the Classic Client for Symposium 5.0 can be used with Windows 7? 2. Are there any problems using the web client with windows 7?? Valjean

Our Web Client works in ervery way except for the real time displays. In the RTR settings of the Web Server 4.5 it is set for Multi and Uni cast, and the IP's are default at 230.0.0.1, and .2. Our CLAN IP's are in the range 10.100.xxx.yyy. The Symposium Call Center Server 5.0 and the Symposium...

Symposium Call Center Server Rls. 5.0 Fails daily backup to network drive. Here’s the information I have. Glad to provide any additional information that I can. Backup destination is ‘Network Drive” \\Marsphones01\backup, which is actually the SCCS 5.0 with the folder “backup” located in the C...

SCCS 5.0 w/Succession 3.0 & Call Pilot Event Code 51550, and 41504 regarding svc nbalh; We get repeated errors showing that service nbalh has failed too many time, 'nbalh has died', 'nbalh has crashed' etc. etc. I have disabled the MAS Link Handler (as advised by others) but the 'System...

I need the steps to change the default IP address on an Option 11C/Rls 3.0 to a different IP address. The current address is default at 137.135.128.253; I want to change it to 137.135.128.257. Anybody know how?? Valjean