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I have tried to create an ADN for a huntgroup follow me but it is not working( I get 'failed' when i press the key) i.e A22A67160B1075B . 1075 is an abbreviated dial for the external number . The class of Service for the phone is ok . When i try this on the switchboard , it works fine but not on...

I have been using Performance Presentation Manager to get Switchboard stats. There seemed to be a difference in the total number of calls(Answered and Abandoned) in Overall Operator Traffic; DIR=ALL and Distribution of incoming calls:CORG=all. They essentially should be the same for the same...

Could someone point me in the right direction regarding dropped calls. It's an ACD setup and this problem never existed before. External callers are getting cut-off mid conversation. My provider has not been of much help - circuits are supposed to be 'fine'... P/s VERSION =TSWSP4GB1.39/R5A...

Hi guys , could someone point me in the right direction regarding CQ Codes. Are the function keys involved (soft keys at the top of phone) when these are being input or just punch in the codes as the agents are on the phone :-( ”Beginning is half done.”

Hi guys When you do an ACD Back up to another LIM, am i right to assume that the phones do not need to be set up (i.e have the same acd buttons ?) . How does the Backup affect the 2nd LIM I i.e capacity, licences etc Many thanks ”Beginning is half done.”

I'm trying to run an update query but it is returning zero records , i have tried changing the fields the other way round but it does not seem to work , any ideas what the problem is ? P/s The originating query (Sheet1_OLD)is a dataset which i imported from from excel and in keeping with good...

Hi guys , got a query about the above(Tone Sender On). Agents (in ACD groups) are getting the above message and some delay (of around 10 seconds) before a call gets through . There have been cases of calls just get disconnected as well, any ideas of what is happening ...

Is it possible to log off members of an ACD group from a supervisors phone and then play a message eg in case of a quick evacuation :-) ”Beginning is half done.”

Currently i understand u can only play the EWT message once - when the user calls and hits the queue. Are there ways to play it in such a way that the caller is informed about this dynamically i.e a change from 10 min EWT to 5 min EWT for instance. It's bad enough to be informed that u will wait...

I have a problem with the divert key. As you can see it is programmed but if u press it nothing happens . I have changed the handsets but nothing has changed. Any ideas ? sudip:dir = 53179; DIRECTORY INFORMATION AT 12:27:49 08OCT08 DIRECTORY NUMBER : 53179 TYPE OF DIRECTORY NUMBER ...

Hi guys Is there a freeware out there which has reporting capabilities for the switchboard - with use of PIN nos. We are using PPM at the moment but because pple do not sit at the same place all the time , it is difficult to get any useful stats . Any suggestions highly welcome ”Beginning is...

I feel i'm now a regular here - blame my inexperience :-( I have this error : KSANI:DIR=53276,ADN=58998,KEY=23,CAT=62,ADC=1000000000010,CALALT=5; NOT ACCEPTED ADC NOT IN RANGE when trying to create an ADN with an ACD group . The message does not make sense, tried to the ADC as above but...

Okay this should be straight forward but i have not seen it asked in this forum(and don't know how to do it :-( , how do you point an external number to an ACD group i.e if public call this number then direct them to this ACD group , thanks in advance

Why can't a user not log onto their phone , any usual suspects P/s they have not forgoten their PINs :-)

Is there a TTY command to see the equipment position given an extension ? I could do a manual check but i got lot's of extensions to check Cheers

Hi guys , new to the MD110 . Is there a way i could remove ADNs and put them back to TNS on a phone which is locked / logged on . A TTY command would suffice - i do not want to kill the extension just clear the ADNs on the keys back to factory settings Cheers..