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Hi Guys, So i have never seen this one before but i'm hoping someone has. It's a fairly large BCM 450 with about 100 phones and it's a raid. That last 2 weeks we have a condition where the call pilot goes buggy . in the begining people will here the VM greeting and as soon as you get the beep...

Hi Guys, I recently upgrade one-x from 9.1.0 to 9.1.7 and the onex mobile client stoped working on iphone only , web portal and android device work fine. I down graded one x to 9.1.6, 9.1.5 and finally 9.1.3 with the same result. Any ideas on why the issue with ios fut not android? Thanks

Hi Guys , I have an ipoffice 7.0 that has one remote user on a 9608 or 9620 ( i cant remember) . The remote user was connected directly to a public IP on lan2 but we started having hacking issues internally so i had to pu a firewall in. I put in a netgear FVS318g which i have installed on...

Hi guys, I'm having an issue on a large IPO 9.0.2.0 build 860. The client started having this issue randomly on 9508 sets . The person calls another phone internal or external off of their speaker (hands free) and as soon as they are done dialing they hear a bunch of white noise instead of a...

Hi Guys, i have been having a problem with an IP office 9.0.1.0 build 845 that reboots about once a week and the reason it gives is "Abnormal termination" Termination cause: <Program E> addr=000000000 d=5 pc=f1582bc stack=f1582718 f15827e0 f1580d5c f157e4f4 f157f9f4. Any ideas? Thanks

Hi guys, I recently upgraded from 9.0 to 9.1 and now when i log into the voice mail pro client the modules are no longer visible. They must still be there because the auto attendants still work fine, i just cant see them. Any idea how to make them re-appear? Thanks

Hi guys, I recently installed an IPoffice 9.0.4 and put in 5 sip trunks for a customer . He is on Bell fibe internet 50/50 with fiber directly to him. He complains of when calls come in it rings and when he answers it takes up to 5 to 10 seconds to connect him and the caller. I monitored the...

Hi , I'm trying to connect an external 9611 and 9620 to my system. I did all the usual port forwards, 1720 tcp, 1719 udp and the rtp range. I also enables the extenal extension on the system and the user. The phone seem to want to connect but the 9611g hangs on Discover 69.47.xxx.xxx . and the...

Hi Guys, I recently upgraded my IPO from 9.0.1.1_8.. to 9.0.2.0_860 and after the upgrade all my sip trunks would no longer register( i have to different trunk providers). I managed to pinpoint the issue to the Stun server . I tried to change it to different ones and it the only way i get my...

Hi , I was told that on 9.0 we can simply do some port forwarding on a router to connect a 9611g or 9608 externally. I tried it with my netgear router (that I've used in the past for vpn with a 9620 and worked well) . I port fwded the RTP range listed in the manager as well as 1718,1719,1720...

Hi, On Norstar and BCM when you would call a user that was on the phone it would say: On another call. and you had the option to press call later which would ring your extension when the user finished his call. I just replaced a BCM450 for an IPO 9.0 and the users are asking about that feature...

Hi , I recently changed a combo card fo a V2 and did an upgrade to 9.0.1.0.845 beacause we wanted to do park and page and i had issues of the disconnect supervision not working and lines getting stuck in the voicemail for hours. That issue is resolved but now i've been getting trunk out of...

Hi , I had one of our clients say that his telco suspended their LD service because they think the IP office got hacked. Here are the facts: IPO 8.1 No sip or ip endpoint licensing only digital sets and analog trunks. Embeded VM. The system is on a public IP so i can manage it remotely but i...

Hi, I've had an issue start up without any config changes or previous issues with this. When i Dial out on the SIP lines it takes a good 1.5 minutes before the call goes through. I noticed i will dial 9xxx-xxx-xxxx and i will display the number but all i hear is dead air, on System status it...

Hi, i'm still i bit new at this so forgive me if i might be a bit lost. I recently got an old 9630 from someone and i wanted to activate the VPN setting in it like on my 9620c but i believe it's on old firmware that doesn't have any VPN options in it. When i look in the phone it says the...

Hi, I have an IPO 7.0 running all norstar digital phones except for 4 internal 9608 and 1 external 9608. The external 9608 does not have Audio when he calls any of the 4 internal 9608 but has no problem talking to the digital sets. I think i know what the problem is but i don't know how to fix...

Hi , I am trying to connect an external 9608 ip phone on a remote site and the phone just always stays hung up at Discover 68.73... Here are the variables and the things i tried: The IP office is on a public IP with no firewall blocking it. My phone is on a home connection behind a FVS338...

i'm having a problem connecting a 1120e nortel phone on a ipoffice 8.1. I've connected 1140e on a 7.0 with no problems. This one the phone downloaded the new firmware and started and prompts me for a login. when i entre the login and passsword it says pass word denied. i tried using the same...

Is there any way to have the embeded VM do a bilingual AA. I have to AA set up with dial 9 to switch between then and the recordings are in there respective languages but if you press pound for the directory the system prompts are in the default local of the system. I once heard there is a...

Hi , We have been having ongoing issues with a PRI and Allstream ( Telco ) says all is good on there end. Here are the alarms I've been getting: 75 Digital trunking clock in free run 44 Core telephony - Remote alarm indication long term alarm threshold has been exceeded on the DTM 372 Core...