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I have a BCM450, R6. During the day, AA answers the calls. At night, she hard cfw her phone to x248, which is the night bell. What they WANT to do is at 5pm, calls automatically go to the night bell. I cannot seem to make this work. Is there a way to schedule this?

BCM 50, Rls 2.0. I downloaded the keycode for the upgrade to 6.0, over a year ago, and the customer dragged their feet on doing the upgrade. Now they want to do it, but when I go to apply the keycode, I get the error "invalid keycode file'. Do they expire? When I go to the portal on Avaya's...

Have a 450, Rls 6. Installed the keycode for RAID. Loaded the R6 Factory Image patch. Installed the drive, enabled RAID. Rebooted, but still will not recognize the 2nd drive. I have Green, Red, Red LEDs. Tried another brand new drive, no change. The docs just say plug it in, enable and when it...

Option 11, old rls 22.16. Customer has a PRI, telco claims to be sending me clid and name, but when calls come down the circuit, all I get are the acod and member. They claim this use to work. I have not changed anything in the PBX, but am not sure I trust that it ever worked. I dont remember...

Trying to replace a 7420 with a 7439 handset. BCM 450, Rls 6.0. Through the DMC OAM tool, I deleted the old extension, added the new SN, and it reads it as the correst extension, but the phone does not come up? Is there something I need to do in the phone ?? When I go to Subsripction Create, I...

receiving the following error starting this morning " SRPT016 OMM: IP link is DOWN between Call Server/Main Cabinet and Media Gatewa y/Expansio % n Cabinet 4" This is an Option 11, Rls 4.5. Is there somewhere to enable the link?

I have loaded the latest patch to correct the issue of 1220 sets not registering with 6.0, now the phone goes through the boot process, I enter the color*set password, put all the conifg in the in the phone, it reboots, and comes back with another password?

Customer has PRI, and uses an IDC table to route DID's to extensions. I do have one number, however, that is NOT in any IDC table, but when called rings a digital set. I do not see where or how this is routed to this set. When a trace the call, I see it come in on the PRI as a DID.

BCM 450, R6. They have an office in another city, at night, they manually forward the reception phone to this number. x399 is recept. If you pick up a phone and dial 399, you get the other location. When calling externally, you get a recording stating "you have reached a non working number" What...

Anyone know where the heck to find and download the patches on the Avaya site? I finally managed to find the KRS, but need to get some patches. Help!

I have a customer, rls 6.0, that wants to be able to do the following: Have no physical phone, when a caller gets AA, be able to dial a virtual mailbox and ring a cell phone? I know I could set up the remote notification, but is there a way to just have it forwarded right to a cell?

BCM 400, 4.0. Call comes into reception, she transfers to x1234, after 4 rings, it does not go into his voicemail as programmed, it comes back to her. If you call his extension, it rings 4 times, and goes to his voicemail. If you call his DID, it rings 4 times and goes to voicemail. What the?

BCM 400, Rls 4.0. I have loaded the keycode and they are currently using the Call Record feature through F989. What they want is for ALL calls to be recorded at ALL TIMES. I think you can do this with a keycode on the BCM450, which they are close to upgrading to, but wondered if there was a...

BCM 400, 4.0. Is there a way to increase the number of calls you can (have) park(ed)? Or is 2 the max?

BCM450, R6, just upgraded. At night, reception hard call forwards her phone to x248, nite bell. They were complaining that it wasn't rining enough times before going to Gen Delivery. I upped the cfna on x248 to 10 rings, but it still goes to GD after 4 rings. I tried changing the cfna on...

I have an external Tandberg SLR5 tape drive that I use at my main site for backups. I also have a remote site, same customer with its own Call Pilot, but no tape drive. When I take the drive from site a to site b and attempt a backup, I get the error "Unable to start backup operation. 41809#Tape...

I have a BCM50, Rls 2. They but the 6.0 upgrade. So I was sent an upgrade kit, with the 2.0+3.0 to 6.0 keycode and the software. THEN, I was sent a 5.0 to 6.0 upgrade kit with keycode and software. Why? Can you not go from 3.0 to 6.0?

I have a BCM450, they dial "8" to access the valcom unit, then "1" or "2" for the zone they want. When the pickup their handset and dial 8 and the zone it works fine. They want an "autodial" for this. I cannot get the BCM to do this? Can it be done?

I have an Opt 11, Rls 5.5. Port ) was on SEB, and you could dial in, put in SEB password, but could go no further. Port 0 also does not work direct connect to laptop. I connected port 1 to SEB, and it worked for awhile, now that doesn't work either. Is NTAK02 the right part number for the paddle...

I have a BCM450, R1. Their IT guy gave their BCM a public IP address. I can brose to it https, but cannot get to it in Element Manager? What did I miss?