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I just received a Mitel UC360 for my Mitel 3300 Mitel 3300 info - Release Level: 5.0 PR1 Active Software Load: 11.0.0.105_1 Call Control relink: 41.0.0.97_SP2 Platform MXe-III, 512MB of RAM My experience installing phones on this system is basically, enter the MAC address on the Device...

The cops came rolling up to the office. They said that a customer was on the phone with someone at my company, heard an alarm in the background, hung up the phone and dialed 911.... on our behalf. Before you continue the strange look caused by that last sentence, bear in mind, mine was twisted...

I have recently decomissioned our Nortel Option 61c and 11c systems including CallPilot Manager version 05.00.41.82 Does anyone know if there is interest in the sale of these items, especially the CallPilot Manager? Thanks

We are closing a facility and moving people to another facility. Both sites have option 11 PBXs that are connected to an Option 61 at our HQ. We use 5 digits internally. I would like to add the 33100 - 33199 to the new site so that when I close the old site I can change the CDP at all our...

I am trying to figure out our Help Desk ACD. We recently upgraded our MeridianMail to CallPilot. The system still works, but I want to know exactly how it works. The ACD shows the following: REQ prt TYPE acd CUST 0 ACDN 31300 TYPE ACD CUST 0 ACDN 31300 MWC NO DSAC NO MAXP 11 SDNB NO...

I am using a Thru Dial on my Auto Attendant application on Call Pilot version 05.00.41.82. It is set for "allow dial by number or name" The RPL is the same one I use for a test Thru Dial set to only "Allow dial by name" The Thru Dial set for both does not let me dial names of people I know...

I recently had Call Pilot version 05.00.41.82 installed. We also have a new site that we added recently. I cannot get the thru dial to work for their extensions. We use 5 digit dialing. We use the following CDP 2xxxx 3xxxx 5xxxx 6xxxx I just added 7xxxx (new site) I setup all the CDPs at...

I have a user with a 2616 on an option 11 that complains of intermittent popping and crackling sounds on his phone. We have performed the following: swapped phones changed line cord changed TNs swapped pairs I connected a station directly to the TN and received the same results. I am also...

I am sure there is a simple explanation for an issue I am experiencing. However, it is not plain for me to see it. I have a Symposium agent that cannot login. He is the supervisor agent. I reset his password in the "User Property Sheet" like normal. This should reset his password to his...

How can I view my settings for outbound caller ID? I have multiple sites using option 11c PBX units, and I use an option 61c in our headquarters. We use 5 digit dialing across the network to connect to each other. At our HDQ, an example DID would be 404-443-2113 or extension 32113 internally...

I recently had to change passwords on all my Option 11c switches and my Option 61c. Now I need OTM to have the same login information. However, when I go to change this, I receive a this pop up when I right-click my "site" in the NORTEL CS 1000 TELEPHONY MANAGER NAVIGATOR: ! Congfiguration for...

I have a TN that needs to be configured to accept ACD calls for my customer service department. I copied down the build sheet for an existing ACD station, and basically re-created it with a new ACD position ID. Here are the errors I get. Validation Errors: * Field: DWC Description: DN...

I have a paging code that I need to remove from all our Option 11C PBXs as well as our Option 61C. Actually, I want to change it to go to a recorded message stating that this paging funtion is no longer available. I will settle for just deleting the reference, though. Any help would be...

I have just taken over a site with an Avaya Definity G3 system. I am replacing it with another PBX. I need help finding all the current information that would be needed in order to provide a smooth transition to the other PBX. Where and how can I find the following information? dial plans...