Search results for query: *

Hi all, BCM400 4.0 here - Our DS30 split is currently set to 2/6. We're using 57/59 signalling channels and anticipate a few new employees next month. What considerations and dangers are there when changing from 2/6 to 3/5? Thanks!

Hi all, BCM400 (4.0) here. I am receiving that message ("Your Session cannot be continued at this time") while in a Skillset's daytime routing. The step is a greeting with a Caller Input Rules table associated with it. The CIR is not accepting input and upon typing anything into the handset...

Hi, BCM 400 on 4.0 here. I'm looking for the best way to route my phone system for the holiday break, tomorrow and Friday. The problem is that we have three different companies on our phone system. I do have the 24th and 25th configured as holidays. Do holidays affect all inbound calls? Or...

Is it possible to remove the "Do Not Disturb" feature from specific sets? Some employees have learned how to dodge call center calls using it briefly, while a call is ringing their sets. Thanks!

Hi all, We are looking to develop our own live reporting/wallboard application for our service department. I noticed a link for the "Developer Program," but am having difficulty finding information about it. The link is broken: http://www.nortel.com/prd/dpp/ent_bcm_partners.html Does anyone...

Hi all, I have a scenario where I need to build an external line to route calls to two departments; Sales and Service. We also need the ability to have the caller enter their party's extension if they know it. The call flow: 1) Call comes into a greeting..."Thanks for calling, press 1 for...

Hi all, Is it possible to offer a dial-by-name option to an external caller calling in? Thanks!

Hi all, We have a new receptionist and I am in the process of moving everything over to her. I noticed within the Element Manager that all of the lines have a Prime and Control Set DN set to the old receptionist's number. What are these two settings used for? Thanks!

Hi all, I know that (through the help of this site) you can set a voicemail assistant's extension through your mailbox options. Our owner wants to configure everyone's voicemail to opt out to a particular hunt group. Is it possibly to globally assign the VM Asst for all mailboxes or am I...

Hi all, I'm generating a Summary report for one of my skillsets and am seeing different results for the same hour, depending on the time range I'm setting for the criteria. If I set the time range to be yesterday, from 17:00 to 19:00 I see this: Hour - Total - Direct - Indirect... 17 - 12 - 12...

Hi all, Just had a few users report a new error message that I haven't seen before. Upon trying to log into their skillset, they received a message on their sets that said "Agent Full." I disabled and renabled the skillset and forced all of the agents off, which seems to have resolved the...

Something isn't quite right with our Hot Desking on a BCM400 (4.0). Usually, the hot desked phone (that which is receiving the calls) has the ability to make outbound calls... pickup the receiver and have a dial-tone like normal. Currently, there is just silence. When a call comes in, there...

Hi all, The main point of phone system contention now is that the bosses would like to have their direct dials ring their phone first, giving them the option to take the call or not, then after X amount of rings go to their receptionist, and if the receptionist is not available go back to their...

Hi all, We have two skillsets that are not using the "Night" routing during night hours. Skillset 1: M-F, 08:00 through 18:00 for day routing Sat and Sun, 23:59 to 00:00 for day routing Skillset 2: M-F, 08:00 through 19:00 for day routing Sat and Sun, 23:59 to 00:00 for day routing Last...

Hi, On our BCM400, is it possible to setup a voicemail box in a way that the caller can leave a message or push a series of keys to dial an extension? "Hi, thanks for calling, leave me a message or press XYZ to be transferred to...

Hi all, I've just ran a skillset summary report for the current month (4/1 - current). Our offices are closed on the weekends and no agents staff the phones. The service mode hours for this skillset on Saturday and Sunday are as follows: Day Start: 23:59 Night Start: 00:00 On the report, we...

Hi all, Occasionally, one of our employees will try to use Feature 986 to forward a caller to another employee's voice mail. Usually entering Feature 986 asks for the mailbox to be transferred to. From time to time we're seeing a problem where entering Feature 986 doesn't request a mailbox...

Hi all, I have a seemingly basic question in regards to our call center. We have several skillsets tied to toll-free numbers, targeting different areas of our service department. It would be great to collect two pieces of information from the caller if available, prior to delivering a call to...

Hi all, Over the past few months, we've had several of our PoE 1140e phones die. When this happens, when plugged back in it isn't uncommon for some of the lights to turn on and nothing else. For the one that just went out, at first when plugging it back it, the phone emitted a "ghostly"...

Hi all, I'm looking for some assistance in explaining why all of my skillsets' agents were logged out. Within Call Pilot Manager I saw this in the log: ??2010-12-02T15:50:38.124 [INFO ] {STLog} (0) - PmRemoveCallFromPortTable: Error1 rc=8193(0x2001) 2010-12-02T15:53:03.010 [INFO ] {STLog} (0)...