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Hello All, Trying to find information on what is the best or proper way to reboot or shutdown all devices on the network and then restart them in the correct order. We currently have the following: 2x MiVBs (Primary and Backup) 1x MiCollab 6x MBGs (2 for SIP Trunks, 2 for Teleworkers and 2 for...

Has anyone ever had this happen with the IX Workplace app on Android. My customer is adamite that the program keeps changing the port from 5060 to 5061 on its own. I have never seen or heard of this before and have talked to several other techs about this but no one has ever had this issue...

Is there a difference between the IX Workplace desktop and the mobile app? Mainly the ports? Why I ask is I can connect with no issues via the desktop app but the mobile app gives an error, "An Unknown error has occurred", if I try and connect by changing the domain info and extension. If I...

First, there was an issue with licensing due to the customer. We got it all resolved but we had to install a new SD card. The card had the latest R11.1 software on it which we thought was not an issue at the time. We installed the card and let the system do an upgrade from R11.0.3. They are...

Hello all, Not sure if any of you have come across this or not. I have a customer running R11.0.4.4.0B6 with SIP trunks and a combination of 95XX and 14XX series digital phones. They are fully Automated. When you call from outside and dial a persons extension that is forwarded (or twinned)to...

Hello All, I’m hoping someone here can assist with this issue I seem to be having. I have a customer running an IP Office on R11.0.4.1.13 firmware. They are using SIP trunks and IP desk phones (J series). I have configured both LAN ports, LAN1 is using 192.168.125.X/24 and LAN2 is...

Hello all, Just wondering if anyone else is having this issue. I have the new R8 Manager installed and am trying to convert a professional wav file to the embedded voicemail format (c11) (and yes the wav file has been recorded with the proper specs). The problem I'm having is not the actual...

Hello all. Been a member for some time now but have been reading more than posting. Don't come across a lot of issues and for the ones I do, the answers are always here. Thank you all. I have downloaded the demo release of IPO VM 6.1 for Linux. I see it uses CentOS but I'm having an issue...

This one I have not come across before. I have a customer who has a Partner ACS R6 Processor in slot 3, 308 card in slot 1, 012 card in slot 2, Partner Messaging in slot 4 and 206 card in slot 5. Ext 30 (port 4 of the 012 card) does not turn up the phone its connected to at the desk. But...