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Hi team, My environment is as such: Lync connected to Avaya Communication Manager via SIP trunk and ISDN-PRI from Avaya Communication Manager out to the PSTN. We are having issues with 911 where the service provider is seeing the calling party information with a leading 1 and we simply need to...

The following user guide discusses the Feature menu and mentions "The system administrator controls whether you can access various menus" http://marketingtools.avaya.com/knowledgebase/user/ipoffice/mergedProjects/9500user/map_ip_office_menu.htm How would the administrator go about disabling...

I have the following extension provisioned. On all incoming calls from external sources via the ISDN-PRI, the caller will hear silence for 3 seconds and a fast busy: Extension: 1674 BCC: 0 Type: virtual Security...

CM 5.2.1 I have a number of users complaining that when they utilize call forwarding to another extension, after hours of forwarding, the feature will deactivate mysteriously. I have verified by tracing the station and running a status on the extension, that call forwarding is active and I...

How would one go about getting a trace or status of a loudspeaker paging TAC? I have a station which has accidentally seized a loudspeaker paging trunk a couple of times for extended periods of time and I need to figure out the culprit extension. Any input would be helpful. Thanks mates. ACS...

CM 5.2 I have a gate phone which I would like to accept calls only from certain extensions. What are the different ways that I can do this? If the best way is to put the gate phone in a separate COR and restricting every other COR except the certain extensions from dialing, I have a lot of...

IP412 on software 3.2(54) Delta Server on software 5.0.1701 I have been issues over the past month where I will get messages from eCAS saying that no logs have been recorded for 24 hours. I then get into the machine and observe that the connection Delta Server to IP Office has been lost...

I am troubleshooting an issue where a user is trying to activate their call forwarding using the feature access code defined on the feature access code form. Call Forwarding Activation Busy/DA: All: #8 Deactivation: #0 When the user attempts to use the feature access code after...

Well, I learned this lesson the hard way and had to format the SD card, then upgrade to the latest release, and push the config. By doing this, I lost all greetings. What is the process to follow in order to not lose your greetings once the IP500v2 has deemed your .cfg file read only? I have...

Phone downloads 96xxupgrade.txt file, HTTP: 1 200 Phone downloads 46xxsettings.txt file, HTTP: 1 200 Phone then goes to download the ha96xxua3_10.bin file, gives a HTTP: 1 -1 message and reboots. This process has occurred for the last 5 9640's that i've attempted to boot up out of the box...

Here is the scenario... Coverage Answer Group 1 = (x1, x2, x3) Coverage Answer Group 2 = (x1, x2, x3, x4, x5) Coverage Path point 1 = c1 Coverage Path point 2 = c2 A call covers and rings x1, x2, and x3 3 times, then rings x4 and x5. x1, x2, and x3 do not ring at coverage path point 2. x1...

Here is the scenario... Coverage Answer Group 1 = (x1, x2, x3) Coverage Answer Group 2 = (x1, x2, x3, x4, x5) Coverage Path point 1 = c1 Coverage Path point 2 = c2 A call covers and rings x1, x2, and x3 3 times, then rings x4 and x5. x1, x2, and x3 do not ring at coverage path point 2. x1...

I have an issue here... I'm trying to DTE an IP500v2 with the instructions provided for me in the IP Office 6.0 manual with no reply from the IP Office. Is there a different instruction set for IP500v2? Is there a way to erase the configuration by modifying the SD card? Let me know your...

I have been using the MultiTech MultiVoIP solution for a long time but it looks like they are discontinuing their product. I typically use these at remote locations without resources for analog extensions. Recommendations on a solid product? ACS - IP Office Implement ACA - IP Telephony...

I received a complaint that reports are only showing entries each half hour. This just started on Friday, 6/11. Running reports in eCAS show this as well as the SMDR entries portion of Delta Server. The following is an unformatted example of what I'm seeing... 6/14/2010 8:00:00 AM 0:00:00...

I have a site which requires intercom functionality. They also require that other users not be able to barge in when there is a call in progress on a mutually bridged appearance. Data restriction seems to coincide with both of these functions and create a one or the other situation. Is there...

There are multiple users with bridged appearances to x1234. However, I need to keep users from picking up on an appearance with a call already in progress (barging). I have enabled automatic exclusion by COS in sys fea, enabled automatic exclusion in the COS, and set up an exclusion button on...

I am in the process of implementing an Avaya CM solution with 4621 IP phones. They are currently running on a Nortel Meridian. Upon arrival, I have discovered that they have phones which require ringing over Valcom loudspeakers. Something that was interesting to me is that the Valcom...

I have a T1 connected to an Exchange Voice Mail server and it went down today. I can currently bring the trunk group up but the signaling group stays down. I have swapped DS1 boards and CSUs. Cabling tested OK. Loopback tests OK on the T1 board on the Exchange VM server. The DS1 board...

I have a G430 gateway with a mm710 interfacing with a fractional T1. I'm trying to configure this gateway for SLS, however, the gateway will not permit me to create a ground start trunk group with members from the mm710 media module. Anyone had experience with this? ACS - IP Office Implement...