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I have System and Session mgr 8.1 with CM and we are using J139 SIP phones. I am trying to put a bridged appearance of 1 phone on to another phone for call coverage. I have 2 J169 phones that have bridged appearances on them that are working fine. When I try to put a bridged appearance set up on...

Hello Fellow Avaya Dial Toners. We have an issue with one of our sites that has the B169 DECT wireless conf rm phones. I have about 4 deployed. 1 of the phones is having an issue with an error that says "line in use" when I try to go off hook and make calls. Documentation on this phone is...

I have redundant ASBCE's on an 8.1 Avaya infrastructure and I have a Verizon SIP trunk attached. Verizon is seeing an incorrect CLID going out to them from my site on random OB calls, mostly when a phone is forwarded to a cell phone but the originating caller is blocking their CLID. When I trace...

Have an Audix MAP100 4.4-5 with 2g drives in bay 0,1,3 system that I am trying to restore from backup tape after a system crash and rebuild. All was going well with the restore until we hit a message that says "WARNING: Tape Driver HA TC 6 LU 0 - Check Condition : A Blank Check condition has...

Does anyone know where I can get formatted 640 mbs tapes for back ups for Definity G3 v11 systems? I have a blank tape brand new but when I try to use it I get an error that says the tape is not formatted correctly. I know this is a huge long shot but I have to try. I have several systems that...

Hello Sports fans. Hope you're all well. I have a CM 6 system with system and session mgr 7. We are using J169 SIP phones. I am trying to find a way to change the password that is used to "log in" to the phone when it first boots up or when a user changes desks. They have to add their ext # and...

I have new J169 Avaya SIP phones and am trying to add them to my CM 8 system and they are built in the CM and Session Mgr correctly. When I plug the phones in and they boot up, I get to a point where the phone says "No Ethernet" and will not get to the "log In" screen to finish the boot up and...

I have a CDR port on a CLAN card in my G3 v11. It stopped sending CDR about a month ago and I cant seem to get it working again. It has a IP address of 10.1.212.3 and is sending to a Teleboss 850 collector at IP 10.1.212.2. When I try to ping from inside the pbx to either address I get an...

OK, so I got a new gig working on old G3 systems and need to hook up a modem for external access to the system. The existing INADS line does not seem to answer the INCOMING call for sys access. The outbound alarming works but not inbound sys access. I have tested the 1MB right up to the...

Does anyone out here use the following or have a similar topography: CS1k PBX Rls 7.6 Call Pilot Rls 5 Contact Center AACC AML integration with the following: Co Res CCMS/CCMA/CCT Rls 6.4 SP 13 CCMM (Email only for now but Chat coming soon) 6.4 SP 13 Call Center agts using AAAD Phone models...

We are using AACC 6.3 SP8 using CCT/CCMS Co Res server with a Multimedia (email)stand alone server.. and looking at chat and Outbound campaigns. We are connected via AML to CS1K at RLs 7.5 and a Call Pilot...5 I would like to connect with any other users that are using a similar if not exact...

I am using CC7 and am having an issue when I try to add multiple email addresses in the "TO" and "CC" address box's for any email sent into my Multimedia server. Example: email from customer is addressed in the "TO" box as example@mycompany.com. One addressee no problem, the email lands in the...

We are beginning the process to convert our existing call center CC 7.0 to the AACC 6.2 platform. I have been tasked with ensuring a smooth transition from the current CCAD desktop to the AAAD desktop and handling all agent retraining. I pulled down the AAAD Agent desktop doc to read but would...

My company is actually considering replacing the PBX we have now with a solution from Lync for our Call Center. We have about 500+ agent seats and use all sorts of call center centric solutions. Call monitoring, Skills based routing, Menuing on incoming calls, IVR on some applications, Multi...

Is there a forum on here for MS Lync? My company is actually considering this as a solution for a call center and i need to find info and experiences from those folks who have experience with the application of it. I cant seem to find the forum here.... Thanks in advance....

We are getting ready to convert our existing CS1k M to a CS1k E platform with the CPPM processor set. We are also about halfway though a conversion from 39xx series phones to 1140/50/65 IP sets. Our Network is Cisco with the cores being 65xx Catalysts systems with s/w rls 12.x. Most of our IDF...

We are getting occasional emails into our CCMM server where in the body of the text, the email will have special characters that get replaced with question marks (?). The most recent one had the apostrophe in various words replaced with the ? mark...example.. we're...looks like we?re. We have...

we are about to convert our existing suite of ccms/a/cct/ccmm to AACC. does anyone know where i can pull down a comparison document to let me prepare for this change? i would also like to hear from anyone who has gone thru this. our s/w release is 7.0 in the current environment thx in advance

what form do I programm a "non prome attendat group" on? I have one in my MXe and I cant find the darn thing. My console # is 9 in the controller and this is listed as a sys speed call that goes to 3499 which is the non prime attendant group. I need this group to forward to a ring group when the...

Have agents using CCAD and when a contact (email) arrives with an attachment as either a .docx OR .xlsm file attachments, the users cannot open the attachments. When the attachment comes as a regular .doc OR .xls they open no problem. Is this their pc or something in their CCAD profile or CCMM??