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Does CNG work on small VM Cards? I set up group call 8 for ext. the fax is on. I also sent the main greating on auto attendent with a lenght of 8 sec. or and it still doesn't work. I have a R6 and a small pc card type. THANKS!

I would like to upgade all my Merlin Legends to R7. I have no clue how to do this. I use SPM software and have a backup card. Please help in a list of steps. THANK YOU!

My client in Pasadena,Ca (not that the location matters)has a R7.0 Merlin system with 007 VM. One of the extensions is having a problem with the message light remaining on after VM has been checked. I need help and advise on trouble shooting this problem. Thank You!

What is the spm steps to default the merlin legend?

I in the past I have set up system speed dials. example: 600-699. The system I'm setting up speed dials on is currently getting a busy when pressing intercom # 600,601,602...etc. Its a melin legend with analog sets. Any Ideas on why its doing this? THANKS!

I'm trying to hook up my com port to andmin port. I have an adapter that connects to com port and out to RJ45 adapter and need to config the wire lay out. example: pairs 4,5 1,2 3,6 7,8. Not sure what pairs the admin port uses (all 4prs, 1pr,2prs or 3prs). Please help. Thank You!!

I have been installing these ACS processors for sometime now and was wondering, why is it when I call in from an outside line to the ACS I get a fax tone? This problem doesn't happen everytime just periodically, it becomes annoying. I do have a PC card in place with no auto attendent active. I...

New client ask me to fix there legend... I have two extension (MLX 10D) that the HFAI button will not light up and work. Why is the HFAI button disable? How do I trouble shoot and fix this problem? Thanks =)

I recently was ask to service a legend someone else installed. They used 899 as a pool to access loudspeaker paging. A few extensions can't use this feature (intercom 899). I printed out the extensions that this feature does work on and they all have pool access 899 in common; except for the non...

I have a partner silver remote access, upgrade, backup/restore card and would like to upgrade my acs 1.1 to 3.0. I've tried to backup and the processor shows something like insert valid card?? Thanks.

I just downloaded the ip office from avaya web site. I have the ip403 office and i can't recall the main password and user name default. Is it admin,administation,administrator,etc... Please help this newbe. Thanks.