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  1. Christine66

    PRI CHANNELS IN MAKE BUSY

    Option 11 - New PRI - D channel came up - some B channels are in make busy. Tech on-site checking programming - reviewed all provisioning with the local CO when it was turned up today - TMDI card replaced - same problem - any ideas? Thank You!
  2. Christine66

    Wireless Headsets on M3905

    Hello All - Using wireless headsets with 3905's. Trying to turn off the buzz in the ear and keep the buzz tone on the phone. Checked options key settings - compared with another set - but still buzzing in both places - any ideas? NTP was not much help. Thanks!
  3. Christine66

    SECC - Reports

    Milesprower and aperez54 replied to me on 8/18 regarding reports and how I would find out why my call center numbers don't match. Milesprower said: Go to the Application Call Treatment report to find out what happen to the other calls. aperez54 said: Check your calls terminated - forced...
  4. Christine66

    Call Pilot Manager - Multi User Login

    Can 2 programmers be logged into the same Call Pilot system at the same time? We have many mailboxes to out and rebuild and would like to know if 2 people can be logged into Call Pilot Manager at the same time? Thank you.
  5. Christine66

    SECC - Reports

    I have been away from SECC for a long time. And, I am new in new organization so I'm not quite sure how to ask this question. My Call Center Manager has given me an Application Performance report that shows their weekly totals as Calls Offered 55,848 - Calls Answered 24,967 - Calls Abandoned...

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