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Nortel / Avaya CS1000e 7.65 Call Pilot 5 Phone Sets: IP 1230 / Digital M3904/3903/2050 Softphones. ERR008 00B25D89 00CAEC75 00CAE073 00CA73FF 00CA397B ERR8 + 00C9E96E 25CDCC0D 01981FEE 01D4FC1E 01D4EE5E ERR008 + 01D47C3E 011E3D8A 36 1 12 11 180 180 ERR008 00B25D89 00CAEC75 00CAE073...

Wondering if I can turn off or uncheck SIP-ALG setting from our firewall. Does the 2050 softphone require the SIP-ALG setting? Thank You! Bret

Hi all! HAVING ACD QUEUE ISSUES: I need someone to look over this programming. It's been in place for many years but I am now getting reports that people are being left on hold for over an hour at a time. I have had a few complaints of late from a new manager. Nothing has changed on the...

CS1000e ver. 7.65 with Callpilot 5.1 LOCATION INFO for RAN work SMG (survivable media gateway)remote meridian shelf via fiber - MGX/DLC AND ALC etc. Hello, I'm trying to build a RAN XUT on a new TN and it's perspective RTMB from example below: DES CP_RAN_HEMONC TN 036 1 02 07 VIRTUAL TYPE...

CS1000E SIP Nortel/Avaya. I have one person in an ACD queue of 8 that started getting logged out multiple times throughout the day. We replaced the phone with another, the patch cords to the switch, and the switch port. Then we used a new jack port at the desk and patched to another switch...

I forgot how to do this below: (This is from a closed thread in which the OP said they saw this done but did not know how.) At one of my customer sites i have seen an IDC entry of 10 digits. Trying to get in touch with the guy who implemented it. Below is the IDC table with 10 digit IDC...

I have a SDN/ACD say 1234 that directs callers to an ACD 5780. In a logged out condition of all agents, calls are directed to our voice mail application builder. Then go to recorded custom voice item. This tells callers that they are after hours. The Manager also states that she recorded "This...

Nortel Avaya CS1000e Rls. 7.65 with Callpilot 5.1 I have an issue with my helpdesk queue. I'm not sure when it changed but it became evident recently with help from my help desk agent. He pointed out that his MWI light goes out when he still has private DN messages. It also comes back on when...

Just want to try and clean up this error. Pasted below the programming. Question: Why did my previous work partner put the ACD 61XX in FDN and HUNT? Why did he not leave them blank, or put 000, or even our 5888 sending it to voice mail system? [rednose] THANKS ALL! DES RHEUM TN 152 0 13 29...

Hello I built a new ACD 6100. Q1 Single Agent Assigned on an IP 1230 Set. Below is the Queue and Agent Print out. Also built a Q2 with 3 AGT's for when Q1 Scheduler is in call or out with MSB on. I will print out the second queue below. The ISSUE is: My SDN number XXXX seems to go only to...

Hi all, (Sorry about the original post having the wrong error) I struck it out so you can see the change. We have a T-Metrics attendant console set up on our Nortel/Avaya CS1000 ver. 7.5. It seems to work well for the most part but we have occasional issues where the T-Metrics console cannot...

Avaya CS1000 system. Call Pilot 5. I have a user that calls to the main site into ACD queue from a remote site Option 11C Mini. Scheduler answers and the user gets "PLAY", "STOP", etc stuck in Voicemail instead of the standard Transfer Conference. User is just trying to raise a person from the...