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We are running Avaya CM 6.3 with G650 cabinets and are looking for a way to operate a contact closure from the phones. Anyone have any good ideas?

We run a call center with hot desking across three shifts and we need to keep the users from changing the ring pattern.

In our PSAP we are connecting CAMA trunks into AudioCodes M-118 to convert them to SIP to interface with our Avaya CM6. We are having a heck of time getting them to work reliably. When AT&T test the trunks they get "bad wink" intermittently, meaning if they test a trunk 5 times it will fail...

We have two sites, the main center (MC) and the backup center (BC), each with two servers. Our BC needs to be able to act as an overflow to the MC during times of high call volume and each of the sites needs to be able to survive on it's own either due to a scheduled outage or the proverbial...

Is there a way to set a default outgoing caller ID? Meaning, if the nothing is programed in the "public-unknown-numbering" tables for an extension the Avaya will send a different specified number. i.e. All out going calls will display 423-555-1234 except for extension 768 which should show...

My executive director wants to set up an additional "ACD queue" at our backup center to receive calls about Amber Alerts and the easiest way would be to throw out some IP Phones but we don't want to drop a lot of cash. We may be dumping the Avaya all together in the next 6 months or so. I am...

I have a Small Office Lite that went "belly up" last Friday. I could not remote in to the system and upon investigation I found the video card unresponsive, upon typing or moving the mouse I could not get it "wake up." However, at that moment the VM was still managing calls. I rebooted the...

I have a Viking C-2000B hooked to out 8710 via a CO port on a TN429D card. The C-2000B provides Caller ID so the attendant will know what door the call is coming form but I cannot get it work, the caller ID that is. Everything else is working like it supposed to. Does it have to be turned on...

I am looking for a way to light up some LED tower lights depending on the agents' status. The idea is to have a set of tower lights at each work station (something similar to this; http://www.signaworks.com/signaworks.com/tower/?stl) that would light up different colors depending on the state...

Here is what I did.... I loaded kubuntu onto our laptop as a dual boot with XP. The wife didn't like it so I tried to take it off and that is when everything went bad. It would but up to the grub loader but it would say my windows selection was invalid. No big loss, the laptop is just for...

Is there any way to make the different queues (skills) ring on different buttons?

Anyone one here familiar with the Positron Phone GUI at all? We use their product in our 911 call center and we are having one major issue: All of our Admin lines are delivered to us on PRIs (4 total) and ten delivered to the call takers as skills/splits in the ACD. In the GUI we have three...

other than list trace are there any other logs that can be pulled form the Avaya S87xx. We keep having these "disappearing" ACD calls and would like to know what the Avaya is doing with them.

I have never dealt with ACA before. Today I had someone complain they were getting calls from ACA Long several times through out the day but when he answered no one was there. I searched this forum and found the answer I needed to stop these "prank" calls. But I am curious how this tool can...

In our call center we are seeing an issue with calls "ringing 1/2 a ring and disappearing". What I have found the problem to be is an agent will log in and in the couple of seconds between the Login code and the Aux Work code being dialed a call will slip in and once the Aux Work code is...

Is there anyway to find out in the Avaya whether the caller or the ACD agent hung up first on a call that happened in the recent past(4/29 @ 23:53)?

I have an S87xx server running R014x.00.1.731.2 We have call masters (Type:CallM6) connected to Positron P911 phone GUI. We have gone through some major changes and all the call taker extensions got "rebuilt" not the "patch" buttons no longer work. According to the call takers the "patch"...

I have a few stations that have random transfer problems. When they go to transfer a call the call simply goes on hold. This has happened on Call Masters and on 9640 sets.

Is there anyway at all to run a report that will tell me how many times an agent (or agents) allowed a call to RONA?

I am about convinced that Multiple Call Handling needs to be set to On-Request. My problem...I cannot see that field to make a change. The column shows up when I list hunt groups but when I go to page two of change hunt group it is not there. This is on a S8700 server V14.