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Is there a way, or do you need to activate "Desktop Admin Tool" user by user? Thnx!

i, we have a cluster of 30 controllers in MCD4.2 and on some of the controllers we have no errors and on some up to 1000 errors of the same type: Action add Form Name User and Device Configuration Reason Data provided for foreign reference doesn't exist. Detail...

Hi, We have a 5550 IP Console on an XP-machine. Now the customer want to reinstall it on a fresh WIN7-machine. Is there a possibility to take a backup from the 5550 and restore it on the WIN7? Or is there a trick? Thnx!

Hi, Customer has 3 identical hotdeskusers, same COS. A couple of phones have created a BLF for these 3 extensions. ONE of them is CONSTANTLY flashing, no matter if he's logged in / logged out. I checked the BLF parameters in the system options but no change. DND and call fW are disabled. We...

Hi, This is the 4th time we notice this: After switching to Common Data Distributed Model and upgrade to MCD4.2, we have double entries in the "user and device configuration": -One entry with "No device" but first and last name correct. -One entry with "Directory Name" and device type correct...

Hi we have a MAS in Server-Gateway mode. Customer has one Public IP-address, no public domain name. He wants to setup an external Web conference. Is this possible? When he is sending an invite and I try to join the Web conference i see a connection is made towards the URL...

Hi, When changing the VLAN id from 1 to 3, the MXe asks to reboot. After reboot, VLAN is on 1 again. To be sure,I also tried RTC shell command vlan_on but no change. Did anyone notice the same? (i know there are other/better solutions but the customer really wants the tag on the controller!)...

Hi, we're going to upgrade a cluster from MCD 4.0 to MCD 4.1. We're trying to upgrade the ENT/OPS too but with no luck. 1/Upgrading ENT succeeds with no errors, but when launching it, we get "could not create table ALERTUSERPROPS" and "wrapper stopped" in the event viewer. 2/Inspite this error...

Hi I'm trying to setup a nupoint with fax integration. Voicemail, VM2email and "internal" fax 2 email (send with the fax-plugin or pwg-webview towards an internal extension) works fine. But external faxes don't work. I created a linegroup with application "outbound (pager)Dialer" and a...

thread1329-1404846 This is a new install = MCD4.1 SP2. PC has one NIC and is connected to 5550 console-port. Already checked the network, did a ping -t towards controller and no communication losses/time-outs, power-saving options on pc disabled,... Happens several times each day. Anyone had...

Hi, i just installed LBG on a (virtual) XP on VMWARE ESXi. Licences are loaded, config is done (as usual) but i get following error when i look in the "appgwlogs" with MSPLogs: <MNLOGENTRY> <CT>Software</CT> <SV>WAR</SV> <TS>2010/04/16 15:12:38</TS> <HSTNM>LBG.besruc.loc</HSTNM>...

Hey, did anyone (sucessfully) test UC Mobile client? I can't get the provisioning working (i get "provisioning started" but the provisioning sms is not send). My mas has both connection to the controller/Internet. Thnx for your feedback

Hi, Customer has an ACD group for the IT servicedesk. They're regular (RAD)message is "WELCOME TO THE IT SERVICEDESK". BUT when a general problem occurs (eg. mailserver down), they want to play a message like "if you call for the mailserver issue, we're aware of the problem and working on it...

Hi, We have 2 customers in R9.0.2.31_1, who have blocking phones (5324 & 5212) since the upgrade to this release. Disconnecting the phone and reconnect temporarily solves the problem. Is this a known issue? Jm

Hi, Can we simply change the IP-address of the OPS/ENT Manager PC or will this give any problems/inconsistencies in the Database? Thnx, L

Hi, today one of our resilient controllers restarted (8.0UR5). The second controller took over BUT when the first became active again, the extensions didn't failback automatically to the first. LOAD IPDEVICE 1 TO 999 solved this for most extensions, except for the OPERATOR 5550 Consoles. They...

Hi, customer makes an international call to 00121297xxxxx but on the display we only see REDIAL No: 00121297 Is there a solution for this to see the entire number? Thanks, J

Hi, we reported a bug in the licensing of the teleworker on a MAS and now MITEL wants us to upgrade to MSL. Is it possible to take a backup of the teleworker in MAS and simply inject this into the MSL teleworker or do we have to configure all from scratch again? Thanks for your Help! J.