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I have a new user that I setup with a new extension, he got a brand new voicemail box, however the access code we use by default didn't seem to be working so I tried changing it in Manager. When trying to access the mailbox it just repeatedly asks for the access code. All attempts to change it...

Hi I just installed a fresh copy of Exchange Server 2010 on a fresh copy of Windows Server 2008 Enterprise x64 and I cannot get Outlook clients to connect using RPC over HTTP proxy, it just prompts the user for their password endlessly and never connects. Also, how can I get this to work with...

Hi, I had a copy of Exchange Server 2007 SP1 installed on Windows Server 2003 Enterprise x64 edition. I upgraded to Exchange 2007 SP2 and everything with clients still worked fine. Next I upgraded to Windows Server 2008 SP2 Enterprise x64 edition. Certain Outlook 2003 and 2007 clients that...

I have a client who needs to notify users in a queue perhaps on their cell phone waiting to speak to an agent. The ACD, (automatic call distribution) keeps track of the wait time and plays different announcements to the users based on conditional statements. I would like say if the wait time is...

I have an Avaya PBX at a disaster location that I need to have employees update their call forwarding in real time. Can I write a PHP web application to do this and interface with the PBX via sockets or some other IP communication to update the call forwarding on a per user (extension) basis.

Hi, I am looking for step by step instructions to uninstall and reinstall CM 4.0 on an Avaya G350 and S8300 Media Server. Thank you

Hi, I have a customer whose dadmin account was removed, and they need a new account created to run maintenance reports on there. How can i create and give the proper permissions. I have a suser account. Thanks, Stephen

Hi, I have a client who wants to ring a group of extensions (or DIDs) and send a notification. Is there anyway to setup a feature access code to call out to a preprogrammed list of numbers and play a recording? And if there aren't enough available trunks to call DIDs, that it queues up the...

Hi, I have a client who wants to ring a group of extensions (or DIDs) and leave a message. Is there anyway to setup a ring group that goes straight to voicemail? And if there aren't enough available trunks to call DIDs, that it queues up the calls and goes through the list. Thanks.

Hi everyone, I have a client who needs to upgrade their IP Office from firmware version 3.1 to 4.2 I specialize in older Definity models and the larger Media Gateways and do not know how to upgrade the firmware. Any helpful hints or step by step tutorials would be greatly appreciated! Thanks...