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As has been discussed here before the new 500V2A cabinets have a high pitched power supply whine which can be quite annoying if the cabinet is going to be mounted in an occupied area. I had an install where the cabinet was to be mounted in an unoccupied area and figured the whine would not...

We have recently run into an unusual situation. We have 2 sites one is 11.1 and the other is 11.04.1. We have recently deployed J169 phones at these two sites and what we are finding is that if a user is on a call and a second call starts ringing in, if the original caller hangs up it...

We have this happening on two systems now. The voicemail service will stop at random intervals but can be restarted from the app server web control page. In looking at the error trail in both app servers they show the same error message. Voicemail Pro started at 29/06/2020 08:03, last idle time...

Gentlemen we have an IP Office 500 V2 version 9.1.6 with a combo card and a phone8 card. Customer has purchased a Viking doorphone which works perfectly inbound, but when we call the extension that the unit is on the ring burst is too short to trip the auto answer circuit. We have tried...

OK guys its been a while since I had to do anything to a 616 so your input is appreciated. I have a 616 DS that I need to upgrade from DR 5 to DR 5.1 to support a startalk flash. Is this simply a matter of swapping the software cart or is it going to need to be rebuilt from scratch...

I have a customer with a Norstar 6x16 running software SP30NTE04DR5. They have acquired a Startalk Flash with 2.1 S/W from another store that went under. I believe that I should be OK compatibility wise but thought I would run it by the collective minds here to make sure prior to making the...

Are there any Tadiran dealers outside of the US that have access to the users guides and or engineering notes for the T3xx series phones that wouldn't mind sharing them since Tadiran has decided to not make them available to us in the states. Rick

I am looking for this smart update and it would appear that Avaya only keeps the latest update on there website. Any chance that someone has this saved on a cloud drive or has a link to download it from? Rick

Has anybody else run into this? I have 2 BCM 400 4.0 systems that show up as BCM 200's in the element manager and in the system identification. Both systems seem to be running fine. I re imaged the drive for one systems and it still came back as a 200. Any thoughts? Rick

Has anyone else run into this? I have a new customer with a BCM 50 that they purchased and installed themselves. They contacted me because they wanted some keycodes generated and installed in the system. I registered the system ID with KRS, but when I enter the system ID to generate a keycode it...

We have a BCM 400 4.0 that we are looking at replacing the MSC card in, we know we will have to regenerate the keycodes for the new MSC. The question is will we still be able to restore a backup that was taken with the old MSC card in the switch? Rick

I have a 4.0 BCM 400 on the bench at my shop right now and it has a very peculiar problem, it takes about 3 hours for the services to get up and running. Once its up it seems to run fine. I have seen this in other BCM's before but only on a temporary basis. Anyone else run into this...

I have a customer with an 0x32 release 4.1 and a Callpilot 100 release 31.10.14.22. System has been installed for several years with no issues. The customer recently changed over from a standard T1 to a VOIP T1 coming off of an IAD. Since the conversion we are now having issues with people not...